Saswati Chakraborti

Help customers interpret & administer HR policies & procedures related to systems.

Maintain knowledge of legal requirements affecting payroll & HRIS.

Management of an application support engineering team to maintain high level incidents,document & share root cause analysis for implementation & remediation projects.

A liaison for the COE'S for customer support teams by planning, conducting, directing the analysis of highly complex business problems to be solved by technology.

Provide leadership, work direction,performance management & support to maintain a high performing collaborative team environment.

• Led teams in deploying SAP SuccessFactors, ADP Global view, Kronos & Service Now HRSD HR for a retail client (IKEA) across the Europe markets Managing multiple Teams across releases, Build & Design & Test Deliverables and growth throughout the engagement. Participated in multiple RFPs as a solution architect for SAP HCM & SAP SF proposals.

• Global Delivery Process Owner for Employee Core Operations, Payroll, Time & Attendance Responsible for executing and driving the implementation program of the next generation of HR services enabled by SAP SuccessFactors to 126k employees across 5 Regions (> 60 countries).

• SAP SuccessFactors Global Delivery Implementation & AMS lead. Handled client facing delivery teams to manage delivery and escalation to achieve SLA’S, KPI’S in a managed services model. Engage in advisory discussions with Business Head/Project Owners across multiple domains to conceptualize As-Is state and propose to-be state of business and processes for SAP HCM, SuccessFactors & Kronos.

• Project Manager for projects spanning several geographies and multiple technologies that included SAP, Success Factors, Kronos, Dorm Akaba, ADP Payroll. Managed the end-to-end Project lifecycle Setting up the entire HR operations, the Shared Services for Mc Cormick & Ikea

• Project Manager for Business Transformation & Information services for 2,80 K employees in 35 roll outs of the different HCL offices globally.

• 3 Full cycle implementations in the areas of Organization Management, Personnel Administration, Time Management and Payroll

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Gathered, organized and input information into digital database.