Saswati Dutta
Senior Analyst - Infrastructure Management
Pune
Summary
Successful background maintaining efficient systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and technical experience. Rational Senior Analyst with five years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Senior Analyst
Allstate Solutions
Pune
01.2021 - Current
- Presented business leaders with ROI estimations to drive project planning.
- Developed diagrams to describe and lay out logical operational steps.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Researched and adopted new technologies to add value to existing offerings.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced and reconstructed computer systems to increase efficiency.
- Organized system operating procedures to strengthen controls.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Senior Associate
Allstate
Pune
04.2018 - 12.2020
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Served as SME in facilitating communication between management and associates.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Answered incoming telephone calls and processed incoming and outgoing calls and mails to support customers.
- Handled the team in absence of the Team Leader
- Handling Daily Huddle and Metrics board
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Served as liaison, facilitating communication between management and associates.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Business Development Associate
Oyo Rooms
Goa
10.2017 - 12.2017
- Communicated with local organizations to build networks and develop leads.
- Engaged with customers to build business relationships.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
Intern
IMRB Research
Pune
04.2017 - 08.2017
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Conducted extensive research for startup company projects.
Education
MBA - Marketing Management And Research
Lexicon Institute of Management And Excellence
Pune04-2018
Bachelor of Computer Applications - BCA
Sunrise University
Rajasthan,India05-2015
High School Diploma -
Bidhan Chandra Institution
West Bengal,IndiaSkills
- Flexible and Adaptable
- Remote Desktop Services
- Knowledge Base
- Service Requests ITIL
- Excellent Communication
- Self-Motivated
- Multitasking Abilities
- Time Management
- Planning and Coordination
- IT Performance Report Creation
- Best Practices and Methodologies
- Technical Support and Assistance
- Google Drive
Certification
CompTIA security+ (SYO-601)
Windows 10 : Networking
Business Analytics Foundations : Descriptive, Exploratory and Explanatory Analytics
Problem Solving Techniques
Strategic Agility
Effectively Leading Digital Transformation
Managing and Analyzing Data in Excel
Creating a positive customer experience
Critical Thinking
Accomplishments
- Collaborated with team of Reopen in the development of Reducing reopen tickets from Front Level Analysts.
- Used Microsoft Excel to develop tracking spreadsheets.
- Documented and resolved reiteration of work on getting which led to use extra FTEs on redundant work which results in parting the FTE to proper work
Travelling
Travelling and trying new foods with different culture is kind of passion. Till now traveled many of the parts of India. Mostly I like mountains and the place which really blew my mind Jammu and Kashmir. Its really gem for our country.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
IT Senior Analyst
Allstate Solutions
01.2021 - Current
Senior Associate
Allstate
04.2018 - 12.2020
Business Development Associate
Oyo Rooms
10.2017 - 12.2017
Intern
IMRB Research
04.2017 - 08.2017
MBA - Marketing Management And Research
Lexicon Institute of Management And Excellence
Bachelor of Computer Applications - BCA
Sunrise University
High School Diploma -
Bidhan Chandra Institution