Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Awards
Generic

Saswati Panda

Bengaluru

Summary

Results-oriented QA (Quality Assurance) Leader with 10+ years of experience in enterprise software quality engineering, test strategy, and automation frameworks. Proven ability to drive quality initiatives, manage cross-functional teams, and deliver scalable QA solutions in fast-paced Agile environments. Known for combining deep Salesforce expertise with strong test governance, mentoring, and data-driven continuous improvement.

Experienced with test automation, manual testing, and team coordination. Utilizes structured methodologies to improve software quality. Strong understanding of quality assurance processes and best practices.

Overview

16
16
years of professional experience
1
1
Certification

Work History

QA Lead

Salesforce
08.2020 - Current
  • Led end-to-end and system integration testing across complex upstream/downstream systems, reducing post-production defects by 60%.
  • Architected and implemented a BDD (Behavior-Driven Development)-based Selenium-Java automation framework, increasing automation coverage from 40% to 90% and reducing manual testing by 50%.
  • Integrated Generative AI (GEN-AI) and AI-powered testing tools to enhance defect detection and predictive quality analysis.
  • Established quality gates in CI/CD (Continuous Integration / Continuous Delivery) pipelines and defined KPIs (Key Performance Indicators) to drive continuous improvement.
  • Mentored and coached a team of 8 QA engineers, fostering technical growth and best practice adoption.

Senior QA Engineer

Previous Company
01.2016 - 01.2020
  • Engineered and maintained CI/CD pipelines using Jenkins, reducing regression testing cycle from 5 days to 2 days.
  • Owned test strategy and release readiness for 4 product lines across 3 agile teams, achieving 95% on-time releases for 4 consecutive quarters.
  • Championed early defect detection by embedding automated tests in the SDLC (Software Development Lifecycle), improving efficiency by 30%.
  • Acted as Associate Product Owner, influencing sprint planning and backlog grooming to ensure quality was built in from the start.

QA Engineer

Previous Company Digital
01.2014 - 01.2016
  • Executed QA strategy for core Field Service Management (FSM) platform, focusing on scheduling and dispatch modules.
  • Led defect triage meetings, reducing resolution time by 40%.
  • Built QA dashboards to track test coverage, defect trends, and product quality for stakeholders.

System Engineer

Tata Consultancy Services (TCS)
01.2010 - 01.2014
  • Led a team of 5 functional and automation testers for a large-scale customer onboarding platform in the banking sector.
  • Developed test plans, strategies, and defect management workflows, improving project efficiency by 30% based on client feedback.
  • Managed User Acceptance Testing (UAT) defect triaging sessions directly with business stakeholders for alignment and timely resolution.

Education

B.Tech - Instrumentation and Control Engineering

Siksha 'O' Anusandhan University
Siksha 'O' Anusandhan University
04.

Skills

  • Test Automation: Selenium WebDriver, Cucumber (Behavior-Driven Development - BDD), TestNG, REST Assured, Cypress, Playwright, Appium
  • CI/CD (Continuous Integration / Continuous Delivery) & DevOps: Jenkins, Git, Docker, Maven, GitLab CI, Azure DevOps
  • Cloud & Containerization: Amazon Web Services (AWS), Microsoft Azure, Docker, Kubernetes (basic)
  • Performance Testing: Apache JMeter, LoadRunner, Gatling
  • API Testing: Postman, SOAP UI, REST, GraphQL, SOQL (Salesforce Object Query Language)
  • Salesforce Ecosystem: OmniStudio, Service Cloud, Sales Cloud, Automotive Cloud, Apex, Visualforce
  • Project Management & Collaboration: JIRA, Confluence, TestRail, Zephyr, Agile (Scrum, Scaled Agile Framework - SAFe)
  • Databases: SQL, SOQL, Oracle, MySQL
  • Additional: Regression testing, Mobile app testing, Cross-browser testing, Test strategy development
  • Regression testing
  • Cross-browser testing
  • Test case design
  • Mobile app testing

Websites

Certification

  • Salesforce Certifications (10x)
  • Certified SAFe 5 Scrum Master (Scaled Agile Framework)
  • ISTQB (International Software Testing Qualifications Board) – Foundation Level Certificate
  • Certified SAFe 5 Agilist

Timeline

QA Lead

Salesforce
08.2020 - Current

Senior QA Engineer

Previous Company
01.2016 - 01.2020

QA Engineer

Previous Company Digital
01.2014 - 01.2016

System Engineer

Tata Consultancy Services (TCS)
01.2010 - 01.2014

B.Tech - Instrumentation and Control Engineering

Siksha 'O' Anusandhan University

Awards

Trailblazer QA Award – For outstanding innovation in QA practices, Customer Success Award – Recognized for exceeding delivery expectations, Best Employee of the Month – For consistent top-tier performance, Spot Award – For critical delivery under tight deadlines

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Saswati Panda