Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
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Saswati Santra

Bengaluru

Summary

Creative, hardworking, and results-driven professional with a background in both software engineering and social media strategy. Skilled in engaging communication, problem-solving, and crafting content that enhances brand identity and customer experience. A fast learner passionate about improving lives through meaningful digital interactions.

Overview

3
3
years of professional experience

Work History

Social Media Specialist

Rapido
07.2024 - Current
  • - Monitoring, tracking, and analyzing online brand mentions, reviews, and sentiment across platforms including Facebook, Instagram, X, LinkedIn, and email.
  • - Responding to customer inquiries with prompt updates and clear communication, translating technical details into user-friendly language.
  • Addressing customer inquiries promptly, offering timely updates on request statuses, while effectively communication technical information and troubleshooting steps in a user friendly manner to non-technical individuals.
  • - Maintaining detailed records of issues and resolutions using ticketing systems, and document SOPs for common support workflows.
  • Recognizing and elevating complex or unresolved issues to relevant support teams or higher level personnel for further investigation, while diligently tracking escalated tickets to ensure prompt resolution and customer satisfaction.
  • - Creating compelling written content to boost brand engagement, awareness, and effectively promote the company’s mission and values.

Software Engineer

GlobalLogic
06.2022 - 07.2024
  • Developed an app for doctors and patients where patients can book consultations of doctors at convenient date and time by searching for doctors in the preferred locations and doctors can also check patients medical history.
  • TOOLS USED - Android, Kotlin, Firebase, Github

Education

Bachelor of Technology - B.Tech

Haldia Institute of Technology
Haldia, West Bengal
07.2021

Skills

  • - Social Media Tools: Simplify360, Canva, WordPress, Quick Metrix
  • - Office Tools: MS Excel, MS PowerPoint, MS Word
  • - Soft Skills: Communication, Time Management, Problem Solving, Team Collaboration, Leadership, Fast Learning

LANGUAGES

- English (Fluent)
- Hindi (Fluent)
- Bengali (Native)

Hobbies and Interests

Singing, Travelling, Cooking

Timeline

Social Media Specialist

Rapido
07.2024 - Current

Software Engineer

GlobalLogic
06.2022 - 07.2024

Bachelor of Technology - B.Tech

Haldia Institute of Technology

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Saswati Santra