Saswati Santra
Bengaluru
Summary
Creative, hardworking, and results-driven professional with a background in both software engineering and social media strategy. Skilled in engaging communication, problem-solving, and crafting content that enhances brand identity and customer experience. A fast learner passionate about improving lives through meaningful digital interactions.
Overview
3
3
years of professional experience
Work History
Social Media Specialist
Rapido
07.2024 - Current
- - Monitoring, tracking, and analyzing online brand mentions, reviews, and sentiment across platforms including Facebook, Instagram, X, LinkedIn, and email.
- - Responding to customer inquiries with prompt updates and clear communication, translating technical details into user-friendly language.
- Addressing customer inquiries promptly, offering timely updates on request statuses, while effectively communication technical information and troubleshooting steps in a user friendly manner to non-technical individuals.
- - Maintaining detailed records of issues and resolutions using ticketing systems, and document SOPs for common support workflows.
- Recognizing and elevating complex or unresolved issues to relevant support teams or higher level personnel for further investigation, while diligently tracking escalated tickets to ensure prompt resolution and customer satisfaction.
- - Creating compelling written content to boost brand engagement, awareness, and effectively promote the company’s mission and values.
Software Engineer
GlobalLogic
06.2022 - 07.2024
- Developed an app for doctors and patients where patients can book consultations of doctors at convenient date and time by searching for doctors in the preferred locations and doctors can also check patients medical history.
- TOOLS USED - Android, Kotlin, Firebase, Github
Education
Bachelor of Technology - B.Tech
Haldia Institute of Technology
Haldia, West Bengal07.2021
Skills
- - Social Media Tools: Simplify360, Canva, WordPress, Quick Metrix
- - Office Tools: MS Excel, MS PowerPoint, MS Word
- - Soft Skills: Communication, Time Management, Problem Solving, Team Collaboration, Leadership, Fast Learning
LANGUAGES
- English (Fluent)
- Hindi (Fluent)
- Bengali (Native)
Hobbies and Interests
Singing, Travelling, Cooking
Timeline
Social Media Specialist
Rapido
07.2024 - Current
Software Engineer
GlobalLogic
06.2022 - 07.2024
Bachelor of Technology - B.Tech
Haldia Institute of Technology
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