SATABDI MITRA
Kolkata
Summary
Senior Associate Consultant with 5.5 years of experience specializing in banking operations, trade finance, and claim processing, with a strong focus on regulatory compliance and process enhancement. Demonstrated ability to manage complex transactions while ensuring high levels of customer satisfaction through precise attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
TATA CONSULTANCY SERVICES
KOLAKA
07.2023 - Current
- Managed payment processes for insurance claims, pension disbursements, and policyholder transactions effectively.
- Investigated claim forms and supporting documentation for fraudulent activities.
- Ensured adherence to UK financial regulations and internal audit standards (FCA, PRA) during all payment operations.
- Engaged in Agile ceremonies to collaborate cross-functionally on timely delivery of payment enhancements.
- Facilitated coordination between offshore and onshore teams for streamlined task execution of various payment types.
- Performed SQL-based data analysis to confirm accuracy of payment records during reconciliation.
- Handled customer inquiries related to billing and payment matters efficiently.
- Calculated risk-based premiums while overseeing settlement calculations and claims payouts.
Affluent Manager - General Banking Group
BANDHAN BANK LTD
KOLKATA
02.2023 - 05.2023
- Processed customer transactions with precision to enhance satisfaction.
- Performed risk assessments to ensure compliance with anti-money laundering regulations.
- Analyzed financial statements and credit reports for borrower creditworthiness evaluation.
- Managed client accounts, updated KYC records, and resolved client issues efficiently.
- Issued loan applications and gathered documentation necessary for processing.
- Maintained comprehensive knowledge of banking regulations regarding consumer protection and fraud prevention.
- Utilized CRM tools to monitor client interactions and account history effectively.
Virtual Relationship Manager - Retail Banking
HDFC BANK LTD
Kolkata
08.2022 - 01.2023
- Streamlined transaction processing, data entry, and record maintenance for efficient internal operations.
- Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk clients.
- Monitored changes in AML/KYC regulations to ensure compliance with industry standards.
- Provided KYC documentation to support internal and external audits.
- Educated clients on digital banking tools to enhance account management.
- Resolved customer inquiries and complaints, maintaining satisfaction and regulatory compliance.
Accounts Manager - Corporate Banking Group
ICICI Bank Ltd
Kolkata
01.2020 - 07.2022
- Handling all customer service requirements related to Trade Finance and General Banking Operations, such as Account Opening, Account Servicing, Cash Management System, Corporate Internet Banking, insurance policy claim settlement, etc.
- Managing activities related to import and export activities. Assisting in making payments for activities related to imports, exports, inland bills, and bank guarantees. Regularization of shipping bills and bills of entry.
- Coordinating with the markets group and increasing the Forex business of the bank by helping the clients in booking deals.
- Constantly reviewing RBI policies, which may affect international trade and inland trade.
- Giving online or offline presentations to the clients on various trade products.
- Reviewed and maintained appropriate KYC compliance standards.
- Coordinated internal and external audit activities by providing necessary information to auditors in a timely manner.
Education
Post Graduate Diploma in Banking and Finance -
Manipal Academy of Higher Education
Bengaluru, Karnataka05.2020
Bachelor Of Technology - Computer Science & Engineering (CSE)
College of Engineering & Management , Kolaghat
Kolkata, WB09.2017
Diploma Of Engineering - Computer Science & Engineering
West Bengal State Council of Technical Education
Kolkata, WB06.2014
Higher Secondary - Pure Science
WBCHSE
Kolaghat, West Bengal04.2011
Secondary - General Science
WBBSE
Kolaghat, West Bengal04.2009
Skills
- Trade finance expertise
- Customer service excellence
- Microsoft Office proficiency
- Process improvement strategies
- Insurance knowledge
- Programming skills
- Payment processing
- Regulatory compliance awareness
- SQL analysis
- Fraud investigation skills
Certification
- NISM Mutual Fund Certified
- NISM Depository Certified
- IRDA Certified (Insurance Regulatory and Development Authority of India)
- Core Java from IBM
- Certification in C programming from TECHNOSYS.
- Certification in C++ programming from Brainware Academy.
- Attending Certified seminars on Networking, Linux & Server Security, DBMS.
- Successfully completed one month training on Advance Java and Cloud Computing in IBM.
Academic Involvement
- Bank Guarantee project at ICICI Bank
- Project on Branch Banking Process at ICICI Bank.
Personal Information
Date of birth: 1994-04-08
Status: Married
Languages
- English
- Hindi
- Bengali
Extracurricular Activities
Completed 3rd year in Bharatnatyam dance from Bangiya Sangeet Parishad.
Recent Address
53/2/1 N.C. Banerjee Road, Baidyabati, Hooghly - 712222
Timeline
Senior Associate Consultant
TATA CONSULTANCY SERVICES
07.2023 - Current
Affluent Manager - General Banking Group
BANDHAN BANK LTD
02.2023 - 05.2023
Virtual Relationship Manager - Retail Banking
HDFC BANK LTD
08.2022 - 01.2023
Accounts Manager - Corporate Banking Group
ICICI Bank Ltd
01.2020 - 07.2022
Post Graduate Diploma in Banking and Finance -
Manipal Academy of Higher Education
Bachelor Of Technology - Computer Science & Engineering (CSE)
College of Engineering & Management , Kolaghat
Diploma Of Engineering - Computer Science & Engineering
West Bengal State Council of Technical Education
Higher Secondary - Pure Science
WBCHSE
Secondary - General Science
WBBSE
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