Satabdi Mondal

• Seller Partner Support:

provided end-to-end support to sellers, assisting them in managing their catalog pages and feed files.
Managed the IIDP (Item Detail Page) profile to ensure accurate details were displayed, enabling customers to make informed purchasing decisions.
Helped sellers identify and rectify errors on product detail pages to enhance customer satisfaction and product accuracy.

T4 Associate (Current Role):

Resolved tickets and worked on projects to approve brands and sellers for product listings.

Addressed brand protection cases, ensuring that seller products did not infringe upon protected brand rights, while maintaining a seamless customer experience.

Managed responsibilities across three RGs: BNA, Match Only, and Brand Protection.

Worked as an ACHT POC and also took a walk to the store session where I used to discuss the revamped SOP updates.

Acted as an Internal Quality Auditor and Quality Point of Contact (POC), ensuring adherence to SOPs, and preventing incorrect external audit findings.

Conducted NRR (Non-Revenue Recognition) audits and collaborated with the team to identify opportunities for audit reversals based on SOP guidelines.

Delivered training sessions to clarify SOP-related doubts, leveraging expertise to improve team performance, and audit outcomes.
Proactively reviewed and analyzed processes to uphold high-quality standards and enhance the team’s accuracy in resolving cases.

Ad hoc responsibilities: daily productivity report publishing. New hire training.

Communicate with customers who have added products to their cart, handle customers over the phone, and provide proper resolutions so that customers can purchase products without hesitation.

Managed the Consumer Electronics Segment with a focus on customer engagement. Where I used to guide customers about mobile phones and address their various queries related to mobile phone specifications, features, configurations, and bank offers as well.

Communicated with customers who have escalated issues to determine a beneficial resolution, and ensured timely follow-up to verify that complaints have been addressed and satisfied.

Managed multi-channel communications to ensure satisfactory outcomes for stakeholders.

I have done mentorship during the period from August to September. Where I have to train a batch of 12 new joiners about the CSE role. Where I trained them how to use all the applications and taught them how to communicate with the customers, merchants, and delivery partners with the help of live examples.

Designated as Class Teacher (6th to 10th std.). Apart from teaching, I used to manage other administrative responsibilities, such as making various reports using MS Excel. Managed student attendance sheets and report cards.

I used to provide student counseling whenever required.

Ad hoc responsibility: used to call parents and convince them to take admission at Sri Chaitanya School.

Received the Best Teacher of the Year award in 2019.

Used to handle customers via calls and in person, also.

I used to play the role of a Sales Representative as per the requirements of the situations.