Summary
Overview
Work History
Education
Skills
Timeline
Generic

SATADRU BASAK

KOLKATA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

11
11
years of professional experience

Work History

Sales Manager

FINWIZZ FINANCIAL SERVICES PVT LTD
08.2020 - Current

    • Resolved customer issues quickly to close deals and boost client satisfaction.
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.
    • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
    • Met with clients, delivering presentations, and educating on product and service features and offerings.
    • Closed lucrative sales deals using strong negotiation and persuasion skills.
    • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
    • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
    • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
    • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
    • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
    • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sales Manager

DELPHITECH SERVICES
01.2018 - 07.2020
  • Was location manager for ICICI Bank DST Team,Personal loans.
  • Managed Tele-sales team and field staff.
  • Drove Year on Year growth.

Team Leader

Transact Global BPO & Call Center
11.2014 - 12.2017
  • Managed IDFC First Bank client project for pan india personal loans calling team.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Customer Relationship Officer

Hinduja Global Solutions
07.2013 - 08.2014
  • Worked for Standard Chartered Bank,credit card process.
  • Managed Credit card sales,and application processing.
  • Also worked for IHCL,membership renewal program.

Education

High School Diploma -

Udaipur English Medium H/S School
Udaipur,Tripura

High School Diploma -

Priyadarshani College
Nagpur, India

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Sales expertise
  • Direct Sales
  • Sales Planning
  • Persuasive Negotiations
  • Lead Generation
  • Business Planning
  • CRM Software
  • Resolution-oriented
  • Pipeline Management

Timeline

Sales Manager

FINWIZZ FINANCIAL SERVICES PVT LTD
08.2020 - Current

Sales Manager

DELPHITECH SERVICES
01.2018 - 07.2020

Team Leader

Transact Global BPO & Call Center
11.2014 - 12.2017

Customer Relationship Officer

Hinduja Global Solutions
07.2013 - 08.2014

High School Diploma -

Udaipur English Medium H/S School

High School Diploma -

Priyadarshani College
SATADRU BASAK