SATADRU BASAK
KOLKATA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Sales Manager
FINWIZZ FINANCIAL SERVICES PVT LTD
08.2020 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Manager
DELPHITECH SERVICES
01.2018 - 07.2020
- Was location manager for ICICI Bank DST Team,Personal loans.
- Managed Tele-sales team and field staff.
- Drove Year on Year growth.
Team Leader
Transact Global BPO & Call Center
11.2014 - 12.2017
- Managed IDFC First Bank client project for pan india personal loans calling team.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Relationship Officer
Hinduja Global Solutions
07.2013 - 08.2014
- Worked for Standard Chartered Bank,credit card process.
- Managed Credit card sales,and application processing.
- Also worked for IHCL,membership renewal program.
Education
High School Diploma -
Udaipur English Medium H/S School
Udaipur,TripuraHigh School Diploma -
Priyadarshani College
Nagpur, IndiaSkills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales expertise
- Direct Sales
- Sales Planning
- Persuasive Negotiations
- Lead Generation
- Business Planning
- CRM Software
- Resolution-oriented
- Pipeline Management
Timeline
Sales Manager
FINWIZZ FINANCIAL SERVICES PVT LTD
08.2020 - Current
Sales Manager
DELPHITECH SERVICES
01.2018 - 07.2020
Team Leader
Transact Global BPO & Call Center
11.2014 - 12.2017
Customer Relationship Officer
Hinduja Global Solutions
07.2013 - 08.2014
High School Diploma -
Udaipur English Medium H/S School
High School Diploma -
Priyadarshani College
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