SATADRU HALDAR
Kolkata
Summary
Lean Six Sigma Practitioner (certified Master Blackbelt) with 15+ years of industry experience across F&A, Banking, Telecom, HRO & Customer Service.Proven track record of specializing in delivery excellence and digital transformation. Expert in Lean Six Sigma and design thinking, I excel in driving significant client improvements and fostering innovation. Skilled in project and client management, I've successfully led high-impact projects, significantly enhancing business operations and client satisfaction. I have strong expertise and experience in conducting Lean Process Assessment, VSM, FMEA, Design Thinking Workshops, Statistical Data Analysis using Minitab, Target Baselining, identifying process improvement opportunities (automation & non-automation) by working shoulder to shoulder with SMEs/Team Leads/Agents
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Manager – Delivery Excellence
CAPGEMINI TECHNOLOGY SERVICES
10.2022 - Current
- Planning, driving and managing continuous improvement programs for clients across European Union (EU) Region
- Planning and creating framework of digital transformation/Lean Assessment at BU level
- Planning and organising Design Thinking workshops at BU level
- Partnering with Technology Team for complex and high impact technology projects
- Supporting Request for Proposal (RFP) response for potential new deals by partnering with the Pre-Sales Team
- Supporting new transitions for new clients with annual deal value exceeding 20 Mn USD
Manager – Delivery Excellence
TATA CONSULTANCY SERVICES
01.2013 - 10.2022
- Supporting multiple business units with business transformation and cost optimisation by driving process improvement initiatives using Lean Six Sigma methodologies
- Identifying automation opportunities and implementing RPA & AI solutions
- Leading & Mentoring GB/BB/RPA projects
- Training, coaching and certifying Lean Six Sigma Greenbelt aspirants
- Deployment and monitoring of Quality Management System (QMS) framework
Team Leader
01.2018 - 01.2022
- Managing a team of 30+ associates in Back-office operations of an UK Client
- Ideation and supervision of successful implementation of 5 RPA solutions in Blue Prism
Quality Analyst
01.2014 - 01.2018
- Monitoring the quality performance of 60+ customer service representatives working in email and web-chat services
- Driving GB projects related to CSAT, Accuracy, AHT, defect, etc
Delivery Manager
AXIS BANK LIMITED
01.2011 - 01.2013
- Heading the service delivery of a span in back-office operations for an UK Client
- Managing a span of 200+ associates distributed among 7 team leaders
- Facilitating digital transformation through implementation of RPA/MFDM solutions and delivering business excellence through Lean/Six Sigma projects
Front Desk Officer
VOAFONE ESSAR EAST LTD
01.2009 - 01.2011
- Company Overview: (Payroll: Temp Force)
- Overseeing the end to end process of cheque-book management from issuance to delivery
- Overseeing the inward clearing process of SME accounts
- (Payroll: Temp Force)
Education
B.Com (Hons) -
Calcutta University
01.2009
Skills
- Lean Six Sigma expertise
- Design Thinking
- Leadership experience
- Project management
- Client management
- Statistics Analysis
- Minitab Software Proficiency
- Predictive analytics
- RPA & AI Projects (UiPath, Blue Prism, Oracle)
- Data Mining (Celonis)
- Target Baselining
- VSM & FMEA
Certification
- LSS Master Blackbelt, Henry Harvin Management Academy
- LSS Black Belt, Henry Harvin Management Academy
- Celonis Foundations, Celonis Academy
- Business Analyst Automation 360, Automation Anywhere University
- Fundamentals of Project Planning & Management, University of Virginia (Coursera)
- RPA Basics & Introduction to UiPath
- Artificial Intelligence for Project Managers, PMI
Awards
- Champion Enabler Award, 09/23, Capgemini
- CII Lean 2021 – Gold Award for the Best Project, Deployment of Lean in Upstream Process
- Global Sourcing Standard (GSA) Professional Award 2021: Best Farshore Team
- DEG Best Project Award: Project of the Quarter, 09/21
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Sr Manager – Delivery Excellence
CAPGEMINI TECHNOLOGY SERVICES
10.2022 - Current
Team Leader
01.2018 - 01.2022
Quality Analyst
01.2014 - 01.2018
Manager – Delivery Excellence
TATA CONSULTANCY SERVICES
01.2013 - 10.2022
Delivery Manager
AXIS BANK LIMITED
01.2011 - 01.2013
Front Desk Officer
VOAFONE ESSAR EAST LTD
01.2009 - 01.2011
B.Com (Hons) -
Calcutta University
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