Hi, I’m
SATBEER SINGH TALWAR
OPS-Manager
Hyderabad
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
16
years of professional experience
4
Languages
Work History
Om Innovation Hyderabad
Ops Manager
11.2022 - 09.2023
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
Neeman'sHyderabad
Senior Lead Analyst – NDR Project Logistics (Manager)
04.2022 - 11.2022
Job overview
- Prepared annual budgets with controls to prevent overages
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Directed initiatives to improve work environment, company culture or overall business strategy
- Introduced new methods, practices and systems to reduce turnaround time
- Evaluated suppliers to maintain cost controls and improve operations
- Identified procedure or process changes required to improve performance and productivity
- Identified and resolved unauthorized, unsafe or ineffective practices.
Square BPOHyderabad
Assistant Manager
01.2021 - 02.2022
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
karvy Digi ConnectHyderabad
Assistant Unit Manager
05.2018 - 10.2019
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Tech MahindraHyderabad
Assistant Team Lead
03.2011 - 04.2018
Job overview
- Developed process improvements and offered actionable solutions to correct recurring issues
- Coordinated weekly meetings for internal and external groups
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Maintained team flexibility and embraced change to adapt within dynamic markets
- Facilitated training for associates through daily coaching and regular performance appraisals
- Covered shift shortages for shifts to keep production schedule on time
- Managed team workload to reach production targets
- Worked with customer service to handle escalated customer issues
- Created staff schedules, approved requested time off and updated reports.
GenpactHyderabad
Collections Associate
02.2008 - 01.2011
Job overview
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Counseled debtors on payment options and arranged installment agreements
- Processed payments and contracts on accounts
- Used skip tracing and other techniques to locate debtors
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans
- Maintained high volume of calls and met demands of busy and productive group
- Recorded all information regarding financial status of customers.
Education
Graduate Delhi University
BBA
Skills
Effective leader
Delegation
Recruitment
Client account management
Scheduling
Coaching and mentoring
Employee scheduling
Staff training/development
Planning and Coordination
Organization and Time Management
Problem-Solving
Relationship building
Work flow planning
Supply Chain Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ops Manager
Om Innovation
11.2022 - 09.2023
Senior Lead Analyst – NDR Project Logistics (Manager)
Neeman's
04.2022 - 11.2022
Assistant Manager
Square BPO
01.2021 - 02.2022
Assistant Unit Manager
karvy Digi Connect
05.2018 - 10.2019
Assistant Team Lead
Tech Mahindra
03.2011 - 04.2018
Collections Associate
Genpact
02.2008 - 01.2011
Graduate Delhi University
BBA