Satender Nayak
New Delhi
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
7
7
years of professional experience
Work History
Store Manager
SAUNDH
NOIDA
05.2023 - Current
- Supervise & monitoring daily activities of team members
- Cash management, Daily Briefings, Grooming, DSR, Weekly Reviews, VM and Team Management
- Effectively work on Daily KPI to increase business
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
Saundh
New Delhi
08.2021 - 05.2023
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Organized weekly meetings with department heads to review progress on key objectives.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
W
Senior Fashion Consultant
New Delhi
01.2020 - 08.2021
- Worked effectively in team environments to make the workplace more productive.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Fashion Consultant
Mee and moms
New Delhi
12.2019 - 12.2020
- Ensured store compliance with all relevant health and safety regulations.
- Analyzed sales reports on a daily basis to identify best selling products and areas of improvement.
- Organized promotional events such as fashion shows and trunk sales.
- Managed inventory levels by analyzing sales data to determine optimal stock levels.
- Advised customers on how to mix-and-match different items from the collection for various occasions.
Sr. Fashion Consultant
Splash India Pvt Ltd
Delhi
11.2017 - 12.2019
- Customer service
- Client Callings during promotion
- Sales and KPIs
- Cash management and Billing
- Maintaining Operation Registers and Scanning
- Visual Merchandising
Education
BCOM -
DAV Centenary College
Faridabad, Haryana01-2016
12th -
Good Samaritan School
New Delhi12-2012
Skills
- Inventory management
- Sales analysis
- Visual merchandising
- Market analysis
- Team building
- MS office proficient
- Team building and leadership
- Budgeting and cost control
Achievements
- Turned around the aforementioned store , to an achieve historically highest sales for the brand in any store in north India
- Got promoted twice in Saundh from Fashion Consultant to Store manager
- Got one promotion In Splash from Fashion Consultant to Senior Fashion Consultant within a Year
- Got best service champ ,best VM champ multiple times in Saundh
Disclaimer
I hereby declare that above mentioned details are accurate to the best of my understanding.
Languages
- Hindi
- English
Hobbies and Interests
- Fitness and Workout
- Watching Movies
- Web Surfing
Timeline
Store Manager
SAUNDH
05.2023 - Current
Assistant Store Manager
Saundh
08.2021 - 05.2023
W
Senior Fashion Consultant
01.2020 - 08.2021
Senior Fashion Consultant
Mee and moms
12.2019 - 12.2020
Sr. Fashion Consultant
Splash India Pvt Ltd
11.2017 - 12.2019
BCOM -
DAV Centenary College
12th -
Good Samaritan School