SATENDRA SINGH
Bhopal
Summary
Driven business development manager with several years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Goal-focused professional driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
Shriram Life Insurance
Raisen
08.2024 - Current
- Analyzed competitor activities to develop effective strategies for gaining market share.
- Identified potential customers, developed relationships, and closed deals.
- Developed and implemented strategic business plans for new market opportunities.
- Recruited, trained, mentored, and managed a team of Business Development Representatives.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Sr Portfolio Manager
Om Arogya Financial Consultancy
Bhopal
07.2022 - 04.2024
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products Life insurance and Health Insurance
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Worked with Sales and Marketing departments to facilitate communication and deliver personalized solutions to customers
- Maintained knowledge on banking products and distribution to provide optimal service support
- Developed customer surveys to measure customer satisfaction and identify areas of improvement
- Monitored customer feedback and generated reports to identify areas of improvement
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Participated in staff meetings to discuss innovative strategies to improve services
- Participated in industry events and trade shows to promote products and services
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
Banking Associate
Airtel Payment Bank; State Bank Of India ; ITz Cash Card, Jana Small Finance Bank
Bhopal
08.2014 - 06.2018
- Opened, closed, and updated accounts for customers
- Provided advice on different bank products and financial options
- Evaluated client financial positions and identified most appropriate banking products
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Educated customers on features and benefits of banking products and services
- Processed customer applications and approved loans in accordance with bank policy
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Generated reports and analysis of customer data to identify trends and potential business opportunities
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Cross-sold credit cards, loans and other bank products
- Wrote and distributed customer correspondence
- Processed wide variety of retail banking transactions for personal and commercial customers
- Assisted customers with banking needs and inquiries
- Referred customers to other banking departments for specialized services
- Processed applications for new accounts
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Educated customers on online banking and mobile banking applications
- Maintained friendly and professional customer interactions
- Handled various accounting transactions
- Established rapport with new clients to increase satisfaction and loyalty
- Generated monthly reports on customer activity and customer feedback
- Performed account maintenance by closing out accounts and changing customer addresses
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
Microworld Software services Pvt Ltd
02.2013 - 07.2014
- Company Overview: www.escanav.com
- Attending and Resolving Customer Issues over Phone and On-Site as per requirement Email and Chat Coordination with customers for various problems with Customers
- Responsible for Logging and updating the customer's calls on our Ticket logging Systems
- Ensure Customer Satisfaction by promptly answering customer request for assistance Installations of our Product solutions at customer site and as and where required
- Virus Cleaning on site as well as with Remote Tools
- Responsible for product demonstration
- Handling Software problems due to virus/malware attack
- Escalate Unresolved Customer Complaints/problems related to our solutions to the Head of Technical / Quality assurance department in a timely manner
TOYOTA KIRLOŠKAR MOTOR Pvt. Ltd.
Gurgaon
03.2011 - 12.2012
- Installing & configuring Workstations, which includes win Windows 98/2000/Xp/windows 7 operating systems and other internal application software
- Upgrading Windows, installing and managing operating system patches
- Blackberry Configuration at client end
- Taking ownership of customer trouble tickets, change requests and manage tickets to closure, escalating any issues that are preventing ticket resolution
- Co-ordination with Vendor in case of hardware down
- Backup policies and procedures using NT Backup
- Documentation of processes for internal knowledge as well as training
Helpdesk Engineer
HDFC BANK LTD
Indore
07.2008 - 03.2011
- Regional responsibility for Coordination with Central helpdesk, DPC, Vendors, Users & remote Engineers in M.P
- State: We are first points of contact in state and responsible for all the IT related Operations, Issues or Escalations in MP region, Making Communication with NOC for Link related Issues & Data Processing Department .Call Logging, Updating the Tickets and Resolution within SLA and Escalation Matrix tobe followed etc
- Other responsibilities include the maintaining assets & inventory register of software as Well as hardware
- Data backup & restoration NT BACKUP, Remote Desktop Management and NetMeeting and VNC of pc Environment We coordinate with all the remote branch Engineers in M.P
- For solving the calls of out locations, Branch Visit Verification & Asset management for all the Branches,We coordinate with Vendor for all the Hardware, Software & Network Link related calls User Problems: The total number of users of HDFC bank all across M.P
- That are served by us, are 1500+
- There are 20 branches under us and 5 dedicated Branches of Indore include CBOP Branches
- We help these users to manage day to day hardware, software and Network calls
- Desktop L2 Support
Education
BSc. - IT
Allahabad Agricultural Institute
01.2006
Higher Secondary School Examination - Math's/Science
M.P.Board
Bhopal01.2003
High School Examination -
M.P. Board
Bhopal01.2001
Skills
- Diligent, Innovative and Creative
- Adaptable to flexible working environments
- Creative in nature
- Demand generation
- Partnership management
- Territory Management
- Customer Engagement
- Business Development
- Relationship Building
- Lead Generation
Certification
- Red Hat Certified Engineer (RHEL5.0) Certificate number is 805008665031270.
- Microsoft Certified System Engineer (Server 2003) MCP ID: -6276146
- ITIL V3 certified
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished above true to the best of my knowledge.
Languages
Languages Known Hindi & English
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Business Development Manager
Shriram Life Insurance
08.2024 - Current
Sr Portfolio Manager
Om Arogya Financial Consultancy
07.2022 - 04.2024
Banking Associate
Airtel Payment Bank; State Bank Of India ; ITz Cash Card, Jana Small Finance Bank
08.2014 - 06.2018
Microworld Software services Pvt Ltd
02.2013 - 07.2014
TOYOTA KIRLOŠKAR MOTOR Pvt. Ltd.
03.2011 - 12.2012
Helpdesk Engineer
HDFC BANK LTD
07.2008 - 03.2011
- Red Hat Certified Engineer (RHEL5.0) Certificate number is 805008665031270.
- Microsoft Certified System Engineer (Server 2003) MCP ID: -6276146
- ITIL V3 certified
BSc. - IT
Allahabad Agricultural Institute
Higher Secondary School Examination - Math's/Science
M.P.Board
High School Examination -
M.P. Board
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