Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic
SATHEESH KUMAR

SATHEESH KUMAR

Pondicherry

Summary

Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

Overview

7
7
years of professional experience

Work History

Process Export

MAERSK
08.2022 - Current
  • Using internal tools, carry out the client's shipment release instructions and ensure they are monitored on daily basis
  • Verifying if the client has made a payment to the bank account and applying through the SAP program
  • Applying the credit note details and payment data to the client account to guarantee error-free shipment release
  • Make sure the client account is free of fines or penalties to avoid disputes and claims
  • Competent understanding of the process's upstream and downstream aspects and the ability to make decisions using a holistic perspective
  • Managing routine correspondence with clients
  • Take part in internal team meetings and offer ideas or comments to better the operations business unit overall
  • Attempting to enhance and standardize the procedure
  • Executive summary of the E2E Operations Process

Service Specialist

CITI BANK N.A
02.2020 - 08.2022
  • Principally responsible to elucidate and sell banking products to CITI Bank Customer and serve as liaison between bank and its customer to deliver service with requisite courtesy and accuracy.
  • Conducted regular session to motivate team member, address concerns and question, plan, improvements and evaluate progress towards goal.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Managing a set of follow up request and complaints raised by the customer and closing it with end to end resolution.
  • Offered hands-on assistance to customer, assessing needs and maintaining current knowledge of consumer preferences.
  • Tracking the client Metrics on team level and publishing reports on a daily basis.
  • Highlight issues through feedback and recommend change in workflows, procedures and service levels to meet customer needs
  • Prepare and publish repots for the topics which contribute to high defects.
  • Responsible for driving sales and ensuring the team achieves the targets on products.

Customer Service Executive - Onboarding and Retention

SBI Cards
11.2017 - 10.2019
  • Assist customer in understanding their bill, processing transactions and making payments
  • Served as first point of contact to customer and technical resource for all customer inquiries and issues
  • Proficient in computer programs related to credit card processing and invoicing
  • Provide assistance for new projects to marketing and finance teams through feedback

Education

B.Tech (ECE) -

Alpha College of Engineering & Technology
01.2016

Skills

  • Expert Trading Knowledge
  • Foreign Exchange Trading
  • Currency Trading
  • Trading Plan Creation
  • Complete Knowledge about MT4 and MT5
  • Breakout Trading
  • Ideas about Forex Trader Broker
  • Trading platform mastery

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Timeline

Process Export

MAERSK
08.2022 - Current

Service Specialist

CITI BANK N.A
02.2020 - 08.2022

Customer Service Executive - Onboarding and Retention

SBI Cards
11.2017 - 10.2019

B.Tech (ECE) -

Alpha College of Engineering & Technology

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SATHEESH KUMAR