Satheesh Kumar
IT Manager
Puducherry
Summary
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of IT infrastructure, application support and network services. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Possesses versatile skills in project management, problem-solving, and collaboration.
Highly adept in implementing ITIL best practices and managing projects to enhance operational efficiency, driving service improvements and ensuring high levels of customer satisfaction
Overview
15
15
years of professional experience
3
3
Certifications
6
6
years of post-secondary education
Work History
State Rollout Manager
Nippon Data
1 2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management. Evaluated performance metrics post-rollout to identify areas for improvement and implement changes as needed.
- Developed strong relationships with clients through effective communication and proactive problem solving during rollouts.
- Conducted thorough risk assessments prior to each rollout, mitigating potential problems before they could impact project timelines or budgets.
- Identified plans and resources required to meet project goals and objectives.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Streamlined rollout processes by implementing efficient project management strategies.
- Increased efficiency in resource allocation by creating a centralized system for tracking equipment and personnel during rollouts.
- Successfully managed multiple simultaneous rollouts without sacrificing timeliness, budget, or client satisfaction.
- Established best practices for rollouts, leading to a more streamlined approach across the organization.
Project Implementation Manager
Gaia Smart Cities
09.2021 - 03.2023
- Implement iRAD system in U.T of Puducherry with Agile methodologies to enhance service delivery and project management.
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation, including status reports, meeting minutes, and resource tracking spreadsheets, which aided future decision-making activities efficiently when required often.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
System Analyst
JIPMER, Pondicherry
12.2011 - 11.2019
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
- Increased system security by identifying potential vulnerabilities and implementing robust safeguards against unauthorized access or data breaches.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations. Implemented technical solutions to solve customer issues and increase satisfaction.
- Improved system efficiency by analyzing and optimizing software processes.
- Implemented automation tools (HL7, ASTM, DICOM) for healthcare IT to streamline workflows, reducing manual tasks, and increasing transparency in medical investigation reports.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers' daily operations.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Performed day-to-day LAN and WAN administration, maintenance, and support. Installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Acted as liaison between IT department end-users to ensure that server-related concerns were addressed promptly effectively.
- Streamlined communication between developers, QA testers, and end-users during the implementation process, promoting collaboration and reducing errors in final products.
- Balanced multiple simultaneous projects while meeting tight deadlines without sacrificing quality or client satisfaction.
Technical Support Engineer
Soft link international Pvt.Ltd.
07.2009 - 11.2011
- Oversaw the maintenance and expansion of WAN and LAN networks across 10 plus hospitals throughout the country.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Engineering Technology - Computer Science And Engineering
Pondicherry University
Karaikal, India 2006 - 2009
Diploma in Computer Engineering -
Thiagarajar Polytechnic College
Thiagarajar Polytechnic Salem, India 2003 - 2006
Skills
Creative solutions
Customer Focus
Scope Management
Influencing skills
Teamwork and Collaboration
Problem-Solving
Operations Management
Multitasking Abilities
Documentation And Reporting
Customer Relationship Management
Work Planning and Prioritization
Project Management
Written Communication
Training and Development
Certification
ITIL 4 Foundation
Accomplishments
- Supervised Multiple project Teams and 4 Managers in implementation for NIC , Puducherry
- Collaborated with team of 25 Engineers in the development of JIPMER-IT WING.
- Resolved product issue through consumer testing.
- Achieved EHR status by introducing HIS Software for patient medical record management tasks in JIPMER.
- Achieved 100% online lab reports, medical imaging and Medical record digitization in JIPMER
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Awards
- Best IT Execution at JIPMER award by Dept.Commisioner, Ministry of health, Govt of India
- Appreciation by senior supd. Of Police, Govt of Puducherry for iRAD/eDAR Execution
- NMCN Nodal officer Award from Minister of state, MoHFW, Govt of India.
- Appreciation Director, JIPMER for LIS automation inauguration
- Appreciation by Lt.Governer for the Blood bank digitation opening.
- Best Co-coordinator for organizing NKN National Workshop. Telemedicine Technical advisor Award.
- Appreciation Honorable Chief Minister for implementation of Patient management system.
- Best Implementation Award for the Execution of Manageable network with OFC laying for Inter/Intra building Connectivity.
Software
SQL Server
Windows Server Administration
Fortigate Firewall Administration
Network Administration
Interests
Swimming
Foot ball
Developing a own product
Timeline
Project Implementation Manager
Gaia Smart Cities
09.2021 - 03.2023
System Analyst
JIPMER, Pondicherry
12.2011 - 11.2019
Technical Support Engineer
Soft link international Pvt.Ltd.
07.2009 - 11.2011
Bachelor of Engineering Technology - Computer Science And Engineering
Pondicherry University
2006 - 2009
Diploma in Computer Engineering -
Thiagarajar Polytechnic College
2003 - 2006
State Rollout Manager
Nippon Data
1 2023 - Current