Satheesh Ravichandran

• Led 17-member team responsible for Customer Service and Operations.
• Promoted to leadership position due to outstanding work ethic and ability to consistently provide exceptional customer service.
• Identified process improvement opportunities and implemented necessary changes.
• Collaborated with the manager to create strategies for future projects, initiatives, and objectives.
• Supported manager in defining realistic goals and monitoring team's advancement.
• Evaluated team member performance by conducting appraisals, giving insightful feedback and recognizing potential for improvement.
• Facilitated one-on-one coaching sessions to promote personal development among staff members.
• Ensured accurate documentation of employee attendance and task completion times.
• Monitored team performance against targets and took corrective action when necessary.
• Collaborated with cross-functional teams in developing viable solutions meeting customer requirements.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Delivered prompt and efficient resolutions for escalated customer complaints and queries.
• Formulated innovative approaches that boosted team productivity and elevated overall customer service standards.
• Enhanced efficiency and productivity through delegation of daily tasks to team members.
• Coordinated and led orientation sessions for newly hired personnel to ensure understanding of organizational policies.
• Formulated effective strategies for recruiting qualified individuals for open roles.
• Gathered input through exit interviews with departing staff members regarding their satisfaction with the company.
• Assisted in various aspects of recruiting and hiring, including phone screening, interview scheduling, and reference checks.
• Contributed to HR efforts by supporting projects like employee satisfaction surveys and exit interviews.
• Maintained a positive work environment that promoted collaboration between team members.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Established clear expectations for employees, providing guidance when needed.

Note: Notice Period 2 Months

• Spearheaded the processing of US H1-B Visa Applications and provided solutions for Mobility related questions.
• Conducted comprehensive scrutiny of visa applications for precision of details and conformity with relevant legislation, regulations, and protocols.
• Conducted interviews with visa applicants to obtain additional information as needed.
• Created detailed profiles for each individual applicant based on submitted information.
• Handled inquiries from clients and management regarding the visa application process.
• Accelerated response times for inquiries and concerns related to application processes and procedures.
• Offered expertise on required documentation for visa applications.
• Ensured thorough client screening through background checks prior to application process.

• Shared subject matter expertise during meetings with senior leadership team members, addressing potential opportunities or challenges.
• Successfully completed diverse initiatives concurrently, demonstrating exceptional time management skills.
• Increased effectiveness through one-on-one guidance for colleagues and supervisors, resulting in a culture of continuous improvement.
• Demonstrated exceptional telephone etiquette while successfully handling challenging calls.
• Identified improvement areas, narrowing focus for decision-makers to make necessary changes.
• Interacted with customers via phone or email while maintaining high levels of professionalism
• Kept precise documentation of customer interactions for future reference.
• Ensured compliance with applicable customer privacy laws and regulations.
• Conducted necessary follow-up calls to ensure customer inquiries were resolved satisfactorily.
• Consistently achieved or exceeded call speed, accuracy and volume benchmarks.
• Demonstrated exceptional call control and adeptly resolved issues through efficient script navigation.
• Suggested enhancements to current training procedures when required.
• Led onboarding sessions to acquaint new staff members with the organization's policies and procedures.
• Managed and updated comprehensive records of trainee advancement, offering frequent updates to the management team.
• Sustained a motivating environment by providing constructive feedback and positive reinforcement to trainees.
• Expanded knowledge through active participation in workshops, conferences, and online education classes.