Summary
Work History
Education
Skills
Software
Operating System
Technical Skills
Certification
Additional Information
Interests
Work Availability
Overview
Generic
Sathika Praveen

Sathika Praveen

Technical Support Engineer
Bengaluru

Summary

Profile Summary


Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Work History

Technical Support Engineer

DXC Technology (Contract employee & payroll by Adecco India)
Bangalore
12.2021 - 05.2022
  • Troubleshoot technical issues to resolution and/or escalated issues as required.
  • Log all incidents and service requests in dedicated service desk system.
  • Configuration and support of desktop, laptop and peripheral equipment including mobile devices as required.
  • Supported user base of 300+ employees both local and in remote locations in US nationwide including remote offices located in Australia, UK, Poland, and India.
  • Provide support for active directory – reset password, lock/unlock user account.
  • Resolving basic network issues related to port, network driver, tcp/ip.
  • Troubleshooting user profile and windows login issues with domain.

Education

B.TECH - Computer Science

SCMS School of Engineering And Technology
Kochi
06.2015 - 03.2019

12th -

WMO English Academy
Wayanad
06.2013 - 05.2015

10th -

Bharatiya Vidya Bhavan
Wayanad
06.2012 - 03.2013

Skills

    Customer relationship management

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Software

Service Now

Office 365 Applications

Sail point Tool

MFA applications (OKTA ,Symantec VIP)

Active Directory

VPN (Appgate ,Pulse VPN,BIG IP )

  • Microsoft Azure Domain

Operating System

  • Windows
  • Android
  • IOS

Technical Skills

  • Front end technology:HTML,CSS
  • Programming language-Java

Certification

Completed full stack development course at Jspider, Bangalore

Additional Information


Classification of benign and Malware application using machine learning and deep neural networks

  • Classification of benign and Malware application using machine learning and deep neural networks Malware and benign apks application classification using different machine learning techniques and deep learning method.
  • Then the best classifier are choose for classification according to precision and accuracy .

Interests

  • Learning new technologies
  • Cooking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

6
6
years of post-secondary education
3
3
Certificates
2
2
Languages
Sathika PraveenTechnical Support Engineer