SATHISH A
CHENNAI
Summary
Dynamic Senior Supervisor at SS CONSTRUCTION with expertise in conflict resolution and work scheduling. Proven track record in enhancing customer satisfaction through effective complaint resolution and fostering employee accountability. Skilled in managing operational standards and optimizing team performance, ensuring seamless shift transitions and robust attendance monitoring.
Overview
8
8
years of professional experience
Work History
Senior Supervisor
SS CONSTRUCTION
CHENNAI
02.2023 - 01.2025
- Addressed conflicts between staff members in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
Supervisor
SANLO INTERIORS AND DESIGNS
CHENNAI
03.2017 - 12.2022
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
B.E - EEE
SATHYABAMA UNIVERSITY
CHENNAI09-2014
HIGHER SECONDARY SCHOOL
ST PAULS HIGHER SECONDARY SCHOOL
VEPPERY CHENNAI04-2008
HIGH SCHOOL
ANGEL MATRICULATION SCHOOL
PERAMBUR CHENNAI04-2006
Skills
- Conflict resolution
- Shift management
- Customer escalation
- Work scheduling
- Employee performance management
- Attendance monitoring
- Time management
- Problem solving
- Customer service
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Senior Supervisor
SS CONSTRUCTION
02.2023 - 01.2025
Supervisor
SANLO INTERIORS AND DESIGNS
03.2017 - 12.2022
B.E - EEE
SATHYABAMA UNIVERSITY
HIGHER SECONDARY SCHOOL
ST PAULS HIGHER SECONDARY SCHOOL
HIGH SCHOOL
ANGEL MATRICULATION SCHOOL
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