Summary
Overview
Work History
Education
Skills
Career Background
Areas Of Interest
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Timeline
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Sathish Anand T

Sathish Anand T

Chennai

Summary

Dynamic professional with extensive experience in customer support and servicing medical imaging equipment at TRIVITRON HEALTHCARE PVT LTD. Proven track record of enhancing operational efficiency through effective troubleshooting and maintenance. Expertise in multitasking and delivering presentations, consistently achieving high-quality service standards in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Support Manager (HOLOGIC)

TRIVITRON HEALTHCARE PVT LTD
Chennai
03.2019 - Current
  • Customer Support for the imaging products such as Bone densitometry, Analog/Digital Mammography (Hologic Products).
  • HOLOGIC Certificate of Mammography Trained
  • Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
  • Experience in servicing, maintenance and Flashing Software.
  • Managing software updates and hardware troubleshooting
  • Ensuring image quality meets diagnostic standards
  • Reduced equipment downtime by 15-30% through proactive maintenance
  • Proactively conduct customer visits and communicate with customer at multiple levels to build satisfaction, credibility and trust
  • Own customer experience by meeting onsite arrival time, communicating effectively and projecting a sense of urgency to achieve customer expectations
  • Project a professional appearance in customer interactions that exemplifies the HOLOGIC brand and image
  • Takes ownership of all customer issues and utilize technical skills and escalation protocol as necessary to drive issue resolution
  • Handling service team

Engineer- Servicing & Maintenance

ESAOTE INDIA (NS) LIMITED
Chennai
08.2014 - 10.2018
  • Servicing & Maintenance for Ultrasound Echo & Color Doppler Machines.
  • Performed service repairs, field change orders, and installations
  • Maintained quality systems per ESAOTE Healthcare policies

Education

B.E. - Electrical & Electronics Engineering

Anna University
Chennai
01.2013

Skills

  • Presentation
  • Handling service team
  • Organizational
  • Multitasker
  • Higher work culture

Career Background

  • Trivitron Healthcare Pvt Ltd, Chennai, Tamil Nadu, Customer Support,(HOLOGIC PRODUCTS) 03/01/19, Present, Customer Support for the imaging products such as Bone densitometry, Analog/Digital Mammography (Hologic Products)., Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems., Experience in servicing, maintenance and Flashing Software., Handling the AERB works and Radiation measuring division.
  • Esaote India (NS) Limited, Chennai, Tamil Nadu, Engineer - Servicing & Maintenance, 08/01/14, 10/31/18, Servicing & Maintenance for Ultrasound Echo & Color Doppler Machines.

Areas Of Interest

  • Assist in service repair, preventative maintenance, field change orders / installations.
  • Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel.
  • Operate under required knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations).
  • Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables.

<Enter your own>

  • Age: 31
  • Date of Birth: 12/26/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Customer Support Manager (HOLOGIC)

TRIVITRON HEALTHCARE PVT LTD
03.2019 - Current

Engineer- Servicing & Maintenance

ESAOTE INDIA (NS) LIMITED
08.2014 - 10.2018

B.E. - Electrical & Electronics Engineering

Anna University

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Sathish Anand T