Sathish Chandran
Bangalore
Summary
Resilient and an industrious IT professional with a structured approach, with over 18 years of experience in Project Management, Service Delivery, Customer Success and Client Relationship Management, IT Service Management, People Management and Account Management with accomplishments of managing large and complex accounts, transitioning and operationalizing Service Desk, End User Computing/Services projects across various industry verticals with a good track record of excelling in project, people and process management & enablement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Digital Adoption Consulting | Lead
Whatfix India Pvt Ltd
Bengaluru
06.2023 - 04.2025
- Hiring and mentoring new employees as a part of the employee onboarding program while managing multiple vendors as a part of the hiring strategy.
- Identified operational inefficiencies and devised effective improvements strategies for handling projects and resource allocation.
- Understand and study Whatfix deployments across industries, and come up with industry best practices and use cases based on our current deployments.
- Establish and maintain a deep understanding of the overall Whatfix product portfolio, and the competitive landscape within the team.
- Identify every individual's gaps in terms of product, process, tools, and culture within the team, and strategize plans to bridge such gaps through training and enablement.
- Understand the multitude of enterprise software trends and technologies in the marketplace, and how they create an opportunity for a DAP platform.
Deployment Project Manager
PowerSchool India Pvt Ltd
Bangalore
01.2022 - 01.2023
- Deployment of SaaS/cloud-based K12 software solutions as implementation projects of varying scope, budgets, and size and impart applications knowledge & documentation while managing project contract deliverables, financials and schedule of the singleton and multi-deployment of solutions
- Partner with professional services implementation team, customization and product teams in the planning and design of technical solutions for SIS, eFinance Plus (Payroll/Finance), Ecollect & Enrollment, Schoology and PowerPack product lines
- Leading, organizing, planning and delivering large and complex deployment projects across the global market
- Accountable for identifying risks and issues as they arise among assigned projects
- Track, address and manage them efficiently during implementation phase
- Lead product line teams in developing multiple deployment projects, present various implementation options & recommendations for phased release plans based on customer requirements
- Responsible for all the deliverables on the deployment, project close out and transitioning the project to support upon completion
Sr. Client Service Manager
Akamai Technologies India Pvt. Ltd.
Bangalore
12.2016 - 12.2021
- Customer Relationship Management, Customer Success, Partnership Enablement and Support, Project Management, Sales Enablement, Customer Onboarding, Customer Business Reviews, Product Demo & Driving Adoption, Financial Management, Contract Managements and Renewals were the core focus areas of support
- Account portfolio included of one of the company's top revenue generating account, Microsoft Corporation worth $84 Million in annual revenue
- Was the primary business support contact for customers and the Integrated Account Team towards managing wide range of businesses & service areas
- Partnered with sales to enable 3 contract renewals worth over $85 Million in AR for Microsoft Corporation account
- Successfully resolved complex reporting challenges by running an internal project for automation of business unit level reporting
- Reporting dashboard was presented to global audience as a part of sharing best practices across the organization winning multiple accolades
- Key member of the The GSS Core Project Team responsible for driving Configuration Manager EOL organization wide project
- Defined project timelines, risk mitigation plans and communication strategies
- GSS Ideate automation project presented to Akamai GSS VP as a part of Next Gen Technical Leadership training using project management process
Service Delivery Manager
IBM India Pvt Ltd.
Bengaluru
06.2008 - 11.2016
- Service Delivery Manager & Operations Manager roles were the highlights of 8.5 years of tenure in the organization
- IT Service Management/Service Delivery for Integrated Managed Infrastructure business unit was the core responsibility of operating as a Service Delivery Manager
- Driving deployment of cloud infrastructure for new and existing customers to deliver complete functioning solution
- Monitoring Incident, Problem and Change response and resolution to ensure agreed SLA's and SLO's are successfully met
- Ensure continuous communication & coordination with client in the event of a high focus incident/ major incident while continuing with seamless communications between customer & technical resolver groups
- Managed 30+ resources as an Operations Manager of multiple technical support teams
- Have a proven track record People Management and mentoring
- SLA,SLO,KPI management, Contract & Compliance Management, Managing Quality & Training programs, Resource Planning/Hiring, Operational Efficiency project were core responsibilities of the role
- Successful implementation of organization wide GDF 2011.1 wave resulting in efficiency of over 13%
Sr Technical Support Executive
CLI3L E Services Ltd
Bengaluru
10.2006 - 05.2008
- Troubleshooting network/internet related issues on Windows and Apple Macintosh platforms for customers of one of the largest ISP's in Europe
- Good understanding of basic networking concepts, communication & interpersonal skills
Education
Bachelor of Computer Applications - Computer and Information Sciences
SBMJC
BengaluruSkills
- Project Management
- Service Delivery Management
- Client Relationship Management
- Leadership & Strategic Thinking
- Crisis Management
- Optimism and Servant Leadership
Certification
- ITIL V3 Certified
- Next Generation Technical Leader - Akamai Technologies
- Global Delivery Centre Leadership Training - IBM
- MD-102 Manager Impact through Signature Experience - IBM
Tools And Methodologies
- JIRA & Confluence
- Sales Force/Financial Force
- Smart Sheet
- Tableau
- MS Project
- MS Office
- G-Suite Applications
- Lean/Six Sigma
- Scrum
Timeline
Digital Adoption Consulting | Lead
Whatfix India Pvt Ltd
06.2023 - 04.2025
Deployment Project Manager
PowerSchool India Pvt Ltd
01.2022 - 01.2023
Sr. Client Service Manager
Akamai Technologies India Pvt. Ltd.
12.2016 - 12.2021
Service Delivery Manager
IBM India Pvt Ltd.
06.2008 - 11.2016
Sr Technical Support Executive
CLI3L E Services Ltd
10.2006 - 05.2008
Bachelor of Computer Applications - Computer and Information Sciences
SBMJC
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