Servicenow
Sathish Govindaraj
Senior Engineer (Wintel)
Bangalore
Summary
Having 7+ years experience in System Administrator (Wintel) profile, to secure a rewarding assignment to lead the company to its next level through skillful management by motivating, supporting solving technical issues to the team to achieve higher standards of performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Engineer (Wintel Engineer)
NTT Global Data Centers & Cloud Infrastructure India Private Limited
Bangalore
09.2021 - Current
- Server Hardware Maintenance, Server Monitoring and coordinating with vendor to performing server related troubleshooting,
- Working on GPO and AD related queries as per client requirements
- Managing Hyper-V and creating new VMs as per client requirements
- Issue will be viewed by ServiceNow ticketing tool and Check_mk monitoring tool with help of PIM access
- Managing Live physical servers and troubleshooting issues
- Perform Backups of Physical Servers and Virtual Machines
- Maintain server uptime in mixed Windows 2008, 2012, 2016 and 2019 server environment
- Incident and Problem Management responsible for identifying, isolating, and resolving technical incidents and problems in context of ITIL for all systems under management
- Creating and managing virtual machines (VMware & Hyper-V) with various platforms (Windows and Linux server) and installing VM Tools into VM’s
- Regular System Administration tasks like User Accounts, access, Permissions, Security, Planning
- Configuring alarms and Manage task, events and alarms
- Ensured SCCM installation is configured and maintained for optimal performance.
- Ensured SCCM client software is running properly on all client computers.
- Creating VMs and managing with basic level troubleshooting in AZURE cloud Platform
- Windows Server patching with Change management processes
- Configuring and managing with basic level of troubleshooting in Firewall, Routers and Switch in Data Center.
Engineer (Windows Server Administrator)
CSS Corp Pvt Ltd
Chennai
01.2019 - 09.2021
- Handling multiple client’s tickets and End users
- Workstations issues, Exchange issues and so on via ticketing email
- Installing, Configuring, managing to the VMware
- Creating HA and DRS Clusters and implemented FT
- Installed Patches using VMware Update Manager
- The issue will be viewed by ZenDesk ticketing tool with help of Premium remote control
- Performing backup and data restorations for server, workstations upon client’s request
- We are handling Priority based clients tickets like P1, P2, P3, and P4
- Monitor all system alerts and assist to resolve complex issues in system hardware and software
- Resolved user account related issues in Active Directory
- Handling change management, handling tickets and handling escalations.
Windows Server Administrator
AND Technology
Bangalore
06.2017 - 09.2018
- Handled P1, P2, P3, P4 reported by automated alerts and customer alerts within SLA timeframe and provided timely resolution
- Handled Cluster and Hyper- V issues like cluster roles and nodes failover issues and cluster
- Monitoring issues
- Resolved user account related issues in Active Directory
- Perform Security Health Check of Windows servers and other compliance and installing,
- Configuring and Hardening of Windows 2003, 2008 and 2012 Servers
- Perform timely Patch management as per the Schedule.
System Administrator
DialMe Communication LLC
Dubai
06.2016 - 05.2017
- Handled automated alerts and customer alerts within SLA timeframe
- Installing, Configuring and Hardening of Windows 2003/2008 Servers
- Install of OS, Tooling, Backup Software, system management components
- Administrative User Account Reviews
- Providing access/deletion of shared folders/Distribution list
- Responsible for applying security updates and monthly patches on servers.
System Administrator
RiseOn Technologies Pvt Ltd
Bangalore
02.2015 - 01.2016
- Handled Cluster and Hyper- V issues like cluster roles and nodes failover issues and cluster
- Monitoring issues
- Worked in Change management, performed monthly security patching and server relates changes and Monitor all system alerts and assist to resolve complex issues in system hardware and software
- Resolved user account related issues in Active Directory.
Education
Bachelor of Science - Computer Science and Engineering
SRG Engineering College, Anna University
Namakkal, India 07.2010 - 08.2014
Skills
Windows servers
Hyper-V
SCCM
VMWare
Azure
WSUS
Hardware knowledge
Technical Analysis
System upgrades
Problem-Solving
Good Telephone Etiquette
Clerical Support
Networking
Software
Check_MK
Salesforce
Zendesk
VA Tools
Timeline
Senior Engineer (Wintel Engineer)
NTT Global Data Centers & Cloud Infrastructure India Private Limited
09.2021 - Current
Engineer (Windows Server Administrator)
CSS Corp Pvt Ltd
01.2019 - 09.2021
Windows Server Administrator
AND Technology
06.2017 - 09.2018
System Administrator
DialMe Communication LLC
06.2016 - 05.2017
System Administrator
RiseOn Technologies Pvt Ltd
02.2015 - 01.2016
Bachelor of Science - Computer Science and Engineering
SRG Engineering College, Anna University
07.2010 - 08.2014