Sathish Jalari
Bengaluru
Summary
Experienced Technical Operation/Application Support Engineer with demonstration history of working in the Healthcare(Radiology) Industry. Having Good experience in client onboarding and management. Handling Domestic operation of the company. Have working experience with sales team for the lead generation. Have Good working experience with customer support relationship(CRM) in same industry. Skilled in Microsoft word, Excel, Power Point. Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity. Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals. Dependable with 5.5 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Sathish
Bangalore
11.2018 - Current
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
- Deployed software packages across the enterprise via automated deployment tools.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Technical Support Engineer
5CNetwork
Bangalore
11.2018 - Current
Technical Support Engineer
5CNetwork
Bengaluru
11.2018 - Current
- Served as primary point of contact for support relating to owned solutions and products
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Maintained response times to support business continuity
- Updated and maintained current customer support database
- Conduced training session with customers to demonstrate software updates,new systems and hardware
- Asked customer targeted question throughout troubleshooting to determine smart solution
- Helped customer set up new system.computer,application and software.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted users with password resets and account lockout resolutions.
- Evaluated new technologies in order to recommend solutions that meet customer needs.
- Deployed software packages across the enterprise via automated deployment tools.
- Monitored ticketing system queues for incoming requests from customers.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Bachelor of Engineering - Telecommunications
The Bangalore High School
07.2015
Skills
- Technical fault tracking
- Bug tracking
- Remote Diagnostics
- Staff education and training
- Software diagnosis
- Application support
- Technical issues analysis
- Technical Troubleshooting
- System Troubleshooting
- Problem-Solving
- Employee Training
- Bug Tracking
- Software Installation
- Product Knowledge
- Training and Mentoring
- Remote Support
- Application Support
- Troubleshooting and Diagnosis
- Customer Relationship Management
- Technical Support
Personal Information
Title: Technical Support Engineer
Languages
English
First Language
Timeline
Technical Support Engineer
Sathish
11.2018 - Current
Technical Support Engineer
5CNetwork
11.2018 - Current
Technical Support Engineer
5CNetwork
11.2018 - Current
Bachelor of Engineering - Telecommunications
The Bangalore High School
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