Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Satish K

Chennai

Overview

14
14
years of professional experience

Work History

Manager - Credit Card Underwriting Operations

HDFC Bank Limited, chennai
Chennai
08.2023 - Current
  • Working as a Manager for pre and post issuance of cards in underwriting operations
  • Email Query handling, Co-ordination with Sales Team/DSA/Branch sales Wing /Direct Sales team Regarding issuance and post issuance Queries / Query raised regarding approval of Credit cards
  • Currently handling Team for KYC under writing /CIBIL checks/
  • Handling a wing of Team for exception approval cases for underwriting Parameters
  • Team strength of 25 members a mixed LOB
  • Stand alone Performer in underwriting for exception Cases /Issuance queries and post issuance stats
  • Weekly/Monthly data sharing is done by me

Deputy Manger -Global Banking Team

Indusind Bank limited, Chennai
Chennai
07.2018 - 08.2023
  • I was handling both Cards and banking calls/Emails/Chat system for NRI and Domestic customers
  • QRC handling in Email and voice calls for NRI customer along with cross sales
  • Cross sales product handled :- Insurance - General Insurance - Religare , Top up GI from Tata Aig insurance
  • Banking product Cross sales :- FD/RD online booking/Remittance Booking - Offline -lead generation/Forex Card Sales/Forex card loading - confirmation through Email - registered email id - email intermit base/Forex card QRC handling in email and voice/Account opening lead generation for domestic and NRI
  • Credit card Cross :- Limit enhancement - Lead generation progress/CC Upgrade/CC based loans ALOP and CLOP - direct sales STP process

Project Coordinator for Customer Service and Sales

YAKKAI CREDIT MANAGEMENT SERVICES
Chennai
01.2015 - 02.2018
  • DSA Handling Team Co-Ordinator for Sales Projects - Handled Personal loan /Home loan/Credit Card Sales

Process Associate

Sutherland Global Services, Velacherry ,
Chennai
12.2011 - 01.2015
  • QRC handling through email/Inbound calls in international call handling _ NRI customers- US calling base
  • Cross sales of Anti virus online subscription sales/Upgrade in anti virus sales/

Senior Associate for Medical Billing

Accenture BPO services, Sholinganallur
Chennai
11.2010 - 10.2011
  • Handling Australia Clients
  • Cross sales in old age equipment's such as help calling equipment's/Medical assistance equipment's/Medical packages in hospital cross sales/
  • Cross sales of Medical packages /Medical insurance - OPD plans for Sr. citizens/
  • Explore on medical coverage and payment management for insurance claims raised

Education

Associate of Arts - B.Com-Commerce

New Prince Shri Bhavani Arts And Sci College
Medavakkam
04-2003

High School Diploma -

SAI Matriculation Hr.Sec.School
Madipakkam,Chennai
03-2000

High School Diploma -

Prince Matr.Hr.Sec.School,Chennai
Madipakkam, Chennai
04-1998

Skills

  • Workforce Management _ team Managing - 5 Years
  • Upselling and Cross Selling Experience :- 12 Years
  • International cross sales experience :- 4 Years
  • Domestic Cross Sales - 3 Years (Individual team player)
  • Team Managing skills , Awarded and recognized in JFM best team player '2019
  • Won " Hotel Oberoi - Dinner contest " in 2019 for top pan India Team leader and Team player in Religare Insurance

* Sales Forecasting :- Preparing and Forecasting sales conversation on weekly /daily/Monthly basis based on Leads and prospects

* QRC of Team handling Calls

* Email and voice assistance in escalation taken

* Huddles and team discussion for achieving team Target focusing

Languages

Tamil
First Language
Tamil
Proficient (C2)
C2
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Beginner
A1
Malayalam
Beginner
A1
Bengali
Beginner
A1

Accomplishments

  • JFM Award in Year 2019 For Cross sales , Indusind Bank Limited
  • Dinner Party Pass - " Top 2 Pan india - Religare Health Insurance - Cross Sales - GD team - in two location - 2019

Affiliations

  • Active Participant in indusind Bank Ltd, Sholinganallur lake cleaning Active,
  • Conducted Blood donation camp in 2017/2018/2019.
  • Initiated Waste paper Management Scheme and Recycling Process in IndusInd Bank Ltd,
  • Green - E-vechile Rally in Hdfc Bank

Timeline

Manager - Credit Card Underwriting Operations

HDFC Bank Limited, chennai
08.2023 - Current

Deputy Manger -Global Banking Team

Indusind Bank limited, Chennai
07.2018 - 08.2023

Project Coordinator for Customer Service and Sales

YAKKAI CREDIT MANAGEMENT SERVICES
01.2015 - 02.2018

Process Associate

Sutherland Global Services, Velacherry ,
12.2011 - 01.2015

Senior Associate for Medical Billing

Accenture BPO services, Sholinganallur
11.2010 - 10.2011

Associate of Arts - B.Com-Commerce

New Prince Shri Bhavani Arts And Sci College

High School Diploma -

SAI Matriculation Hr.Sec.School

High School Diploma -

Prince Matr.Hr.Sec.School,Chennai

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