Summary
Overview
Work History
Education
Skills
Timeline
Generic

SATHISH KUMAR.

Chennai

Summary

Enterprises Business Professional with 12 years of Telecom and Banking Experience in Customer Management, B2B Retail Operations and Partner Management Carrier Graph: RELIANCE JIO INFOCOMM LIMITED - July 2018 to Present. Role – Enterprise Business Manager handling Enterprise Business for Chennai south.

Overview

17
17
years of professional experience

Work History

Manager - Enterprise

Reliance Jio
07.2018 - Current

awarded 3 times in a row for Best Enterprise manager in fy 2022-23

  • Formulated plans and recommended strategies for meeting cost, schedule and performance objectives.
  • Developed, monitored and reported internal metrics.
  • Led cross-functional teams to successfully complete NHQ programs

Team Leader

ACT, Atria Convergence Ltd
09.2016 - 05.2018
  • To increase the Data (Segment) acquisitions through sales team
  • To ensure achieve the gross target, Control the churn & make the revenue high
  • Recruiting and Managing sales team
  • To ensure engage the sales team & control the manpower attrition
  • Monitoring sales, revenue & reviewing performance and marketing activities
  • Handling, Motivating and training them to achieve their targets
  • Achievements:
  • Handled Overall central region sales team
  • Handled 20 Sales Person
  • Motivating and training them to achieve their targets
  • Planning the strategies and overseeing the full sales cycle
  • Recruiting and Managing Business
  • Sales Promotion:
  • Framing strategies for establishing greater awareness about company & other scheme operations
  • Building brand focus with operational requirements
  • Implementing the Pre / post launch sales promotional activities for the brand and market development
  • Preparing promotional materials depending upon strategic requirements to ensure proper promotion of products.

Senior Sales Executive

Sistema sham Teleservices Limited
04.2011 - 06.2016

Sr.Sales executive

  • For Selling Smartphones & Data card
  • Ensuring the given targets was achieved at any situation
  • Having vast experience in handling customer, responding and solving customer issues
  • I have got recognized as a best performer award for smartphone overall pan India
  • Month on month was recognized as a top consistent performer award for data card sales
  • Recognized as a supportive, aggressive and result oriented executive.

Team leader

Fluid line Systems & Controls Pvt Ltd
09.2010 - 03.2011
  • For Commercial Vendor Payment Collections in manual Scenario and in field visit
  • Ensuring the given targets were achieved at any situation
  • Having vast experience in handling customers quarries
  • Ensuring Quality of calls
  • Having experience for handling customers in Field visit.

Team Leader

SERCO
12.2008 - 07.2010
  • For KOTAK CREDIT CARD COLLECTION project handling 12 callers for KOTAK CREDIT current calling and “X” Collections in manual Scenario
  • Handled Chennai, Coimbatore & Bangalore
  • Delivered 94 % against a target of 90% in a 8.3 crore portfolio with the least flow of 58 lakhs
  • Created a highly energetic team for setting benchmarks and consistency
  • Done Call quality or Call audit’s for my team
  • Ensuring the given targets were achieved at any situation
  • Handling high value customers and have vast experience in handling customers dispute
  • Taking Control over the team on Login time and Absenteeism
  • Attrition Management
  • Ensuring Quality of calls
  • Delivering Consistent performance On production & Call quality
  • Reviewing Callers on cycle wise performance

Tele caller

FIRST SOURCE SOLUTIONS LIMITED
11.2006 - 09.2008
  • Handling X day’s portfolio of ICICI Bank credit card collections with a size of 1.75 Cr
  • And a count of about 300 accounts
  • Got best performer award for the bill month of May, June, July and Nov 2007
  • Got best back performer award for the bill month of Feb.2008
  • Handling high value customers and haven vast experience in handling customer disputes
  • Taking referrals for the new callers and also for the low value customers

Education

B.B.A (Bachelor of Business Administration) - Electrical & Electronics Engineering

Skills

  • Self-Directed
  • MS Office
  • Conflict Resolution
  • Teamwork and Collaboration
  • Networking

Timeline

Manager - Enterprise

Reliance Jio
07.2018 - Current

Team Leader

ACT, Atria Convergence Ltd
09.2016 - 05.2018

Senior Sales Executive

Sistema sham Teleservices Limited
04.2011 - 06.2016

Team leader

Fluid line Systems & Controls Pvt Ltd
09.2010 - 03.2011

Team Leader

SERCO
12.2008 - 07.2010

Tele caller

FIRST SOURCE SOLUTIONS LIMITED
11.2006 - 09.2008

Sr.Sales executive

B.B.A (Bachelor of Business Administration) - Electrical & Electronics Engineering

SATHISH KUMAR.