Enterprises Business Professional with 12 years of Telecom and Banking Experience in Customer Management, B2B Retail Operations and Partner Management Carrier Graph: RELIANCE JIO INFOCOMM LIMITED - July 2018 to Present. Role – Enterprise Business Manager handling Enterprise Business for Chennai south.
Overview
17
17
years of professional experience
Work History
Manager - Enterprise
Reliance Jio
07.2018 - Current
awarded 3 times in a row for Best Enterprise manager in fy 2022-23
Formulated plans and recommended strategies for meeting cost, schedule and performance objectives.
Developed, monitored and reported internal metrics.
Led cross-functional teams to successfully complete NHQ programs
Team Leader
ACT, Atria Convergence Ltd
09.2016 - 05.2018
To increase the Data (Segment) acquisitions through sales team
To ensure achieve the gross target, Control the churn & make the revenue high
Recruiting and Managing sales team
To ensure engage the sales team & control the manpower attrition
Monitoring sales, revenue & reviewing performance and marketing activities
Handling, Motivating and training them to achieve their targets
Achievements:
Handled Overall central region sales team
Handled 20 Sales Person
Motivating and training them to achieve their targets
Planning the strategies and overseeing the full sales cycle
Recruiting and Managing Business
Sales Promotion:
Framing strategies for establishing greater awareness about company & other scheme operations
Building brand focus with operational requirements
Implementing the Pre / post launch sales promotional activities for the brand and market development
Preparing promotional materials depending upon strategic requirements to ensure proper promotion of products.
Senior Sales Executive
Sistema sham Teleservices Limited
04.2011 - 06.2016
Sr.Sales executive
For Selling Smartphones & Data card
Ensuring the given targets was achieved at any situation
Having vast experience in handling customer, responding and solving customer issues
I have got recognized as a best performer award for smartphone overall pan India
Month on month was recognized as a top consistent performer award for data card sales
Recognized as a supportive, aggressive and result oriented executive.
Team leader
Fluid line Systems & Controls Pvt Ltd
09.2010 - 03.2011
For Commercial Vendor Payment Collections in manual Scenario and in field visit
Ensuring the given targets were achieved at any situation
Having vast experience in handling customers quarries
Ensuring Quality of calls
Having experience for handling customers in Field visit.
Team Leader
SERCO
12.2008 - 07.2010
For KOTAK CREDIT CARD COLLECTION project handling 12 callers for KOTAK CREDIT current calling and “X” Collections in manual Scenario
Handled Chennai, Coimbatore & Bangalore
Delivered 94 % against a target of 90% in a 8.3 crore portfolio with the least flow of 58 lakhs
Created a highly energetic team for setting benchmarks and consistency
Done Call quality or Call audit’s for my team
Ensuring the given targets were achieved at any situation
Handling high value customers and have vast experience in handling customers dispute
Taking Control over the team on Login time and Absenteeism
Attrition Management
Ensuring Quality of calls
Delivering Consistent performance On production & Call quality
Reviewing Callers on cycle wise performance
Tele caller
FIRST SOURCE SOLUTIONS LIMITED
11.2006 - 09.2008
Handling X day’s portfolio of ICICI Bank credit card collections with a size of 1.75 Cr
And a count of about 300 accounts
Got best performer award for the bill month of May, June, July and Nov 2007
Got best back performer award for the bill month of Feb.2008
Handling high value customers and haven vast experience in handling customer disputes
Taking referrals for the new callers and also for the low value customers
Education
B.B.A (Bachelor of Business Administration) - Electrical & Electronics Engineering
Skills
Self-Directed
MS Office
Conflict Resolution
Teamwork and Collaboration
Networking
Timeline
Manager - Enterprise
Reliance Jio
07.2018 - Current
Team Leader
ACT, Atria Convergence Ltd
09.2016 - 05.2018
Senior Sales Executive
Sistema sham Teleservices Limited
04.2011 - 06.2016
Team leader
Fluid line Systems & Controls Pvt Ltd
09.2010 - 03.2011
Team Leader
SERCO
12.2008 - 07.2010
Tele caller
FIRST SOURCE SOLUTIONS LIMITED
11.2006 - 09.2008
Sr.Sales executive
B.B.A (Bachelor of Business Administration) - Electrical & Electronics Engineering
Dy General Manager– Jio Fiber Partner Business at Reliance Industries Limited – Reliance JIODy General Manager– Jio Fiber Partner Business at Reliance Industries Limited – Reliance JIO