SATHISH KUMAR
Deputy Manager Collection Revenue Assurance.
Chennai
Summary
A highly dependable professional, seeking a position that will utilize my various years of customer service, accounting, collection and billing, and administrative skills and knowledge for the growth and success of the company.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Deputy Manager Collection
Sify Technologies Ltd
07.2023 - Current
- End to End customer management Collections in NBFCs/BFSI across Tamil Nadu and Kerala State.
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
Asst.Manager – Collections
Sify Technologies Ltd
07.2019 - 07.2023
- Managing Public BFSI/PSU & NBFC accounts of Overall Tamilnadu region.
- Managing Overall Tamilnadu Channel accounts by supervising/Co-ordinating 4 Channel Partners.
- Achieving given target in all the buckets for the month/quarter.
- Identifying and highlighting all the pending for renewal Contracts to Business relationship team.
- Responsible for overall MIS for South Region.
- Validating and submitting invoices to customers on time to collect the payments within the due date.
Senior Executive – Collections
Sify Technologies Ltd
04.2017 - 06.2019
- Coordinate efforts to collect debts with sales, accounting, and legal departments.
- Create plans and strategies for collecting debts.
- Adhering to financial laws on the regulation of debt collection.
- Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
- Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.
- Prevent repeated payment negligence by working out practical debt payments.
- Negotiate settlements to receive payments on certain percentages of debt.
- Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
- Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
- Initiate repossession and other legal proceedings if debt recovery plans fail.
- Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
- When necessary, escalating calls to managers.
- Legislative guidelines of the Privacy Act must be followed.
- Entering data and keeping correct records is a must.
- Work in accordance with key performance metrics.
Team leader
Tata Business support services
04.2015 - 03.2017
- Driving the numbers bucket wise from Individual and team portfolio to achieve maximum target.
- Reviewing the teammates week wise and ensuring the given numbers will be achieved.
- Having join visit with subordinates wherever needed, in terms of clarification, reconciliation and collection.
- Alarming sales team about the default customers, there status with credit control team (Reminders/Notice/Dunning) to get support for collecting backlogs.
- Coordinating and narrowly follow-up with sales, issue resolution team and billing team to close customer disputes which will ease collection numbers.
- Coordinating with finance team to clear the receipts appropriately to avoid debtors carry forward for upcoming month/Reconciliation with customers.
- Insisting credit control team to initiate action wherever the payments are getting struck.
Team leader
ACE business ventures
12.2012 - 03.2015
- Forecasting and providing projections for the debtors every month (Not less than 70%).
- Motivating team to achieve their given targets and helping them to achieve the same without hiccups.
- Responsible to handle escalation calls in person.
- Maintaining Daily customer report (DCR) and entering in client's portal.
- Maintaining daily Hand – off (Cheques, RTGS Payments, TDS) and updating client by EOD.
- Clearing the collected payments against customer account appropriately.
- Following up customers in person, mail and phone on regular basics to expedite payments and TDS.
- Following up customers with client's intervention wherever required.
- Reconcile customer accounts with ledger extracts wherever customer claims they have already paid.
- Cross checking teammates MIS, Invoice POD.
- Reviewing teammates accounts every week to plan and to achieve the targets.
- Monitoring and sending regular follow up mails looping clients to customer whose circuits are under blocking for Non – payments.
- Monitoring debtors in > 60days closely to get the numbers down.
- Circulating for the month performance to client team member wise.
Team Leader - Call Center
Shell Transource a Vertex group Ltd
- Responsible to handle escalations cases from junior staffs
- Handle team's absenteeism & attrition in crucial situations.
- Responsible to solve customer's issues including unsatisfactory toward company products or services.
- Aiding and troubleshoot DTH technical issues.
- Responsible to monitor incoming Call handling and update the same per hour.
- Preparing daily call report to Team Manager.
- Working with Avaya soft phone & CRM.
- Working with Siebel (Direct Access).
Customer Care Executive
Shell Transource Ltd
Tele collections Executive
ICICI Franchisee
Customer Care Executive
Magnificent Solutions
Education
B.B.A(pursuing) -
University of madras
D.PHARM - undefined
VEL'S COLLEGE OF PHARMACY
Skills
People Management
Attitude of a Leader
Reports Management
Self Management
working on reports which enhance Collections
Achievements Initiatives
- In Sify Technologies Ltd:
- Recognized and Deputed under CEO's project- Special Task Force to reduce >180 days receivables to Zero for region South.
- Recognized by CFO/Finance Controller on reducing receivables towards top Pub-BFSI/PSU accounts.
- Awarded for contributing efficient cash flow in H2 FY 2017-18.
- In ACE Business Ventures:
- Achieved 70% collections in >90days bucket for the period of 2012 – 13.
- Achieved 82% collection in >60 days bucket for the period of 2013 – 14.
- Taken initiative to change Daily collection report (DCR) format to follow up customers regularly and closely.
- In Vertex group Ltd:
- 0% absenteeism for 6 months out of 14 months.
- 0% attrition for 2 months out of 14 months.
- Taken initiative to prepare CRM escort to avoid incorrect tagging and uniform documentation.
- Audit short calls apart from quality analysist to avoid call disconnections & unanswered calls.
- SIEBEL audits to avoid incomplete Service request.
Personal Information
- Father's Name: Thiyagarajan G
- Date of Birth: 02/20/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Deputy Manager Collection
Sify Technologies Ltd
07.2023 - Current
Asst.Manager – Collections
Sify Technologies Ltd
07.2019 - 07.2023
Senior Executive – Collections
Sify Technologies Ltd
04.2017 - 06.2019
Team leader
Tata Business support services
04.2015 - 03.2017
Team leader
ACE business ventures
12.2012 - 03.2015
Team Leader - Call Center
Shell Transource a Vertex group Ltd
Customer Care Executive
Shell Transource Ltd
Tele collections Executive
ICICI Franchisee
Customer Care Executive
Magnificent Solutions
B.B.A(pursuing) -
University of madras
D.PHARM - undefined
VEL'S COLLEGE OF PHARMACY