SATHISH KUMAR

AREA MANAGER HAVING EXPERIENCE OF 15 YEARS

GMMCO LIMITED

BANGALORE

09.2009 - Current

A highly motivated and skilled manager with over 15 years of experience in the earth moving machineries industry. L2 and L3 certified on backhoe loader and excavator, responsible for ensuring smooth operations in warranty coordination, contracts renewal, service call, and engineer management. expertise in parts minimum and maximum advisement, credit approvals, and outstanding amount collection has enabled me to manage and coordinate teams towards achieving targets and metrics.
Maintained inventory and achieved high shrink rating.
Cultivated positive rapport with associates and team leadership.
Supervised 15 employees to ensure optimal productivity.
Supported sales team members to drive growth and development.
Strategized business operations, merchandising strategies and personnel moves.
Identified business opportunities by analyzing consumer trends within local markets.
Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Coordinated warranty claims with Caterpillar, achieving successful outcomes for clients and the company.
Managed contracts and renewals for earth moving equipment, surpassing the targeted renewal contracts
Ensured timely service calls and engineer allotment, leading to increased customer satisfaction ratings
Advised on parts minimum and maximum levels, preventing stock-outs and maintaining efficient inventory levels.
Maintained floats and tools for day-to-day activities, optimizing operational efficiency.
Worked closely with engineers to extend technical support, resolving customer queries on complex problems.
Coordinated with other teams to achieve targets and metrics, resulting in increased company productivity.
Attended crucial service calls and onsite visits, monitoring equipment performance and providing technical support.
Set targets for team members and coordinated with the training department for learning and development activities.
Complied with credit approval guidelines, resulting in the issuance of credit in line with company policies.
Collected outstanding amounts, contributing to increased profitability and financial stability
Assisted in the internal coordination of different departments and operations.
Regularly visited customer premises, understanding their needs and expectations while effectively resolving issues by conveying feedback to management.

Summary

Overview

Work History

AREA MANAGER HAVING EXPERIENCE OF 15 YEARS

Education

High School Diploma -

Higher Secondary - Computer Science

High School - High School

Skills

Languages

Certification

Timeline

AREA MANAGER HAVING EXPERIENCE OF 15 YEARS

High School Diploma -

Higher Secondary - Computer Science

High School - High School

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