Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SATHISH KUMAR D

SATHISH KUMAR D

Process Trainer
Bengaluru

Summary

Extensive qualifications in all facets of implementation, user training, quality review, and enhancement. Constructing SOP (DC compensation, Exceptions). Technical tools: Fresh works, Mozart, Partner dashboard, Payment dashboards like Paytm, Amazon, PayPal

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Senior Relationship Manager

Nobroker Technology
09.2023 - Current
  • Selling and renting properties
  • Upselling and collecting monetization from customers.
  • Handling NRI customers and handling escalations to get good NPS.
  • Adding Leads for value added services.
  • Motivate coworkers to achieve sale target and revenue target.
  • Helping new joiners to understand process. 7
  • Visiting site to audit FRMs visit quality.
  • Developed strategic plans for day-to-day financial operations

Process Trainer

DUNZO DIGITAL PVT. LTD.
06.2019 - 08.2023
  • Design and develop comprehensive training programs, materials, and resources for new hires and existing employees.
  • Conduct training sessions to educate employees on specific processes, workflows, tools, and systems relevant to their roles.
  • Facilitate the onboarding process for new employees, ensuring they have a solid foundation of knowledge and skills to perform their job responsibilities.
  • Deliver training sessions using a variety of methods, such as classroom- style presentations, workshops, online modules, simulations, and on-the- job training.
  • Assess the effectiveness of training programs through evaluations, quizzes, and feedback mechanisms.
  • Monitor trainees' performance during and after training, providing feedback and guidance to help them meet performance standards.
  • Stay updated with any changes or enhancements to existing processes and procedures.
  • Work closely with subject matter experts, managers, and other stakeholders to gather information and insights.
  • Maintain accurate records of training activities, attendance, and trainee performance.

Community Operations Specialist

DUNZO DIGITAL PVT. LTD.
06.2019 - 05.2022
  • Respond to customer inquiries, concerns, and feedback received through chat-based interactions.
  • Develop a comprehensive understanding of the company's products or services to effectively assist customers.
  • Enforce community guidelines while addressing customer queries.
  • Engage with customers in chat conversations to foster a supportive and interactive community experience.
  • Identify and escalate complex or unresolved customer issues to the appropriate departments or higher-level support for further investigation and resolution.
  • Strive to deliver exceptional customer service by actively listening to customer concerns.

Senior Executive - Operations

AEGIS CUSTOMER SUPPORT
02.2018 - 02.2019
  • Engage with customers via chat to provide prompt and accurate responses to their questions, concerns, and requests.
  • Assist customers in resolving technical issues or difficulties they encounter with products or services.
  • Document all customer interactions, including inquiries, complaints, and resolutions, accurately and thoroughly in the customer support system.
  • Identify and escalate complex or unresolved issues to the appropriate team or supervisor for further investigation or resolution.

Education

B.E. - ELECTRONICS & COMMUNICATION ENGINEERING

Maharaja Prithvi Engineering College, Anna University, Chennai
Coimbatore
01.2010 - 12.2014

Skills

MS-Excel, MS-Word, MS-Powerpoint, Payment Dashboards, OS: Windows, XP, Macundefined

Accomplishments

  • Conducted refreshers successfully and reduced the impact to 5%.
  • PIP was conducted and able to achieve 90% throughout.
  • Conducted soft skills training program to improve the quality.
  • Top scorer of the User and the Partner Csat for the last quarter.
  • Identified the bugs related to the product and got recognized as a best employee of the team.
  • Worked on experiments based on different logics and succeeded in implementing new logics.

Timeline

Senior Relationship Manager

Nobroker Technology
09.2023 - Current

Process Trainer

DUNZO DIGITAL PVT. LTD.
06.2019 - 08.2023

Community Operations Specialist

DUNZO DIGITAL PVT. LTD.
06.2019 - 05.2022

Senior Executive - Operations

AEGIS CUSTOMER SUPPORT
02.2018 - 02.2019

B.E. - ELECTRONICS & COMMUNICATION ENGINEERING

Maharaja Prithvi Engineering College, Anna University, Chennai
01.2010 - 12.2014

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