Sathish Kumar V
Bangalore
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
End User Support Technician
fidelity (Client) Parent company (Allegis india)
Bangalore
03.2022 - Current
- Assisted with troubleshooting hardware and software issues.
- Resolved various computer related problems such as virus removal, system crashes and connectivity issues.
- Deployed and configured new computers, laptops and other devices.
- Supported End points in Window and MAC.
- OS imaging , setup configuration , primary user role assignment.
- Installed applications and operating systems on user machines and trouble shooting issues on them.
- Mobile support BYOD issues fixing.
- HVD creation, Migration , configurations , and fixing issues on them.
- Fixing issues recieved Level 1 and 2 support
- Asset Validation and PV.
- Migration of laptops which is EOL by configuring End to END
- Maintained inventory of IT equipment and assets.
- Performed regular maintenance tasks such as patching, security scans and backups.
- Created accounts for new users in Active Directory and assigned permissions accordingly.
- Managed user access control lists for network resources.
- Responded to IT service requests within SLA guidelines established by the organization.
- Identified root cause of incidents reported by end users and implemented corrective actions accordingly.
- Configured printers, scanners, according to organizational standards.
- Monitored performance of IT systems proactively to ensure optimal functioning at all times.
- Assisted with planning, designing, testing and deploying new technologies or upgrades.
- Provided on-site training to end users on using various applications and tools.
- Collaborated with internal teams to develop solutions to improve system stability and performance.
Technical Support Engineer
Flipkart (client) Parent company ( Ascent HR)
Bangalore
05.2020 - 03.2022
- 2 nd level of contact on trouble shooting issues and fix them.
- Loading of OS (flipkart image on desktop and laptops) and updating patch.
- Installation of printer drivers, WIFI drivers and trouble shooting them.
- 1st level of network trouble shooting issues like DNS flush, Static/DHCP IP assigning.
- Maintain AD server by resetting of user’s domain, email ID passwords etc.
- Install and fix VPN related issues.
- Was a part of Microsoft admin to assign license to users.
- Providing VPN access to user domain and monitoring the same.
- Trouble shooting of Outlook, G-suite issues.
Executive Engineer
Barcode india Limited
Bangalore
02.2019 - 03.2020
- Giving hardware related support to reputed clients of private and government organizations through calls, E-mail and text.
- Having good knowledge on Configuration Tools like DataMan, Zebra utility.
- Trouble shooting of symbol Access points.
- Trouble shooting of Zebra & Cognex products.
- Network configuration of zebra scanners and mobile computers (Motorola-MC3090, MC3190, MC32N0).
- Monitoring Device health, Statistics, Events and firmware update etc.
- Configuring & Site survey of RFID project in Automobile Industries.
Education
Bachelor of Science - BSC IN INFORMATION TECHNOLOGY
Annamalai University
Bangalore, India04-2021
High School Diploma -
Dayananada Sagar Institute of Technology
Bangalore, India06-2018
SSLC - SSLC
Smt Narmada Memorial School
Bangalore India03-2013
Skills
VMware Workspace ONE
VMware Workspace ONE Migration and Troubleshooting Basic Knowledge on VMware Workspace ONE UEM
VMware Workspace ONE Application Deployments and Testing
SCCMSCCM Client Health and Migration SCCM console Application Deployments
Desktop SupportApplication failures troubleshooting and configuration support Application Deployments and Testing
Hardware support
Windows version Migration and SupportService Now
Blue Screen of Death (BSOD) troubleshooting Splunk Analytics Tool
Accomplishments
- Was recognised by the leader ship teams on proactive response and solving their issues time to time.
- Having a good track record of migration of windows machine in a quick time frame.
Certification
CCNA R&S (Institute Name: - Networkers Home)
Attended Implant training conducted by SENSE EDGE CO.
PCB Design and Fabrication (Institute Name :- Indian Tech keys)
Languages
Kannada
First Language
English
Advanced (C1)
C1
Telugu
Beginner
A1
Hindi
Beginner (A1)
A1
Timeline
End User Support Technician
fidelity (Client) Parent company (Allegis india)
03.2022 - Current
Technical Support Engineer
Flipkart (client) Parent company ( Ascent HR)
05.2020 - 03.2022
Executive Engineer
Barcode india Limited
02.2019 - 03.2020
Bachelor of Science - BSC IN INFORMATION TECHNOLOGY
Annamalai University
High School Diploma -
Dayananada Sagar Institute of Technology
SSLC - SSLC
Smt Narmada Memorial School
CCNA R&S (Institute Name: - Networkers Home)
Attended Implant training conducted by SENSE EDGE CO.
PCB Design and Fabrication (Institute Name :- Indian Tech keys)
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