Sathish M M

• Claims Management all type (Marine & Non-Marine), Loss Adjusting & Assessing / Survey (Marine & Non- Marine)
• Conduct detailed interviews with witnesses, claimants and other involved parties to determine the facts in each case.
• Presented reports summarizing findings from investigations into loss events at regular client meetings.
• Provided advice on complex policy wordings related to claims handling.
• Prepared estimates of repair costs following visits to properties affected by losses.
• Advised clients on best practice methods for avoiding future losses through risk management initiatives.
• Organized meetings between claimants and insurers and third parties to facilitate successful claim finalizing with Reports

• Handling Supply Chain Management for Karnataka, Kerala, AP & Tamilnadu Regions,
• Cashless Activation of garages
• GST Reconciliation at all Cashless Garages
• Vehicle diversion to preferred workshop for effective cost control on claims
• Conduct Audits of Open & Closed Files to control the cost
• Conduct training at garages for online Claim Intimations & Video Streaming (Online Survey)
• Sharing the latest technology of repair procedures and best market practices with the team
• Negotiating/Handling claims relating to repair settlement instead of replacement of parts with workshop
• Conducting training to sales & Agency channels and explaining the basic motor claim procedure and its settlements to have better clarity for policy holders
• Visiting the Garages on regular basis (OEM & Multibrand) and maintaining a healthy relationship
• Handling day to day reports of the Claims team and publishing appropriate reports and thereby driving towards settlement.

• Assessed damage or loss resulting from an insured event.
• Examined policy provisions in order to determine coverage eligibility.
• Investigated, gathered, and analyzed facts about insurance claim cases.
• Developed strategies to resolve complex insurance claims disputes.
• Reviewed and evaluated customer claims for accuracy and completeness.
• Negotiated settlements with claimants on behalf of the company.
• Maintained detailed records of all claim-related activities.
• Advised customers on the status of their claims throughout the process.
• Ensured compliance with industry standards and regulatory requirements.
• Conducted regular audits of closed files for quality assurance purposes.

TATA Dealer - Service Advisor, Bangalore, India

Yamaha 2W Dealer - Service Adviser, Bangalore, India