Sathish Muralidharan
Hyderabad
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workflow Management Team Lead
Google Operations Center
Hyderabad
05.2020 - Current
- Handling 3 different teams without any hassle
- Meeting all the SLA metrics MoM
- Arranging Proper training for the associates & the specialists for the growth of the team
- Escalation handling skills
- Stakeholder management, building strong client relationships, Specialist in recruiting right candidates
- Internal projects are initiated and got them implemented
- Major projects such as CPK (Cross Product Knowledge transfer), One Display, Elevate, etc
- Make sure the team processes the short deadline campaigns such as setting up urgent campaigns and get the tags / ads trafficked & approved
- PEX volunteer for the team on collaborating with the team Vs the PEX team for idea submission & to analyze the progress
Digital Marketing Advisory Senior Analyst
Accenture
Hyderabad
05.2014 - 05.2020
- Effectively managed cases that are assigned and handled them without any miss on Quality & CSAT
- Most of the AdHoc cases are handled and provided the best Customer experience overall
- I'm was a Specialist (SME) working as a back up shift lead by taking the responsibilities of Queue Management giving feedback to the agents
- Taking team huddles highlighting the low lights and make sure they're aligned without any issue
- Submitted many ideas for the team and automated a few manual work
Campaign Scheduler
Sulekha.com
Chennai
05.2012 - 05.2014
- Managing and optimising all the US & Canada Campaigns such as Wells Fargo, Lufthansa, Statefarm, etc
- Maintaining Pre Roll campaigns and deliver them with 1.5% - 2% CTR
- Developed internal tools such as scheduling the reports to client validation, receiving the leads from the form based banners
- Developed internal tools such as scheduling the reports to the clients, Validation, receiving the leads from the form based banners, maintain all the script works
Education
M.E - Software Engineering
Rajalakshmi Engineering College
Chennai05.2011
B.Tech - Information Technology
Bhajarang Engineering College
Chennai05.2009
Skills
- Digital marketing
- Google Ads
- Display and Video campaign troubleshooting
- Reservation campaigns
- Project Management
- Stakeholder management
- Problem solving
- Reporting and Presentation
- Ability to work under pressure
- Operations management
- Microsoft Office
- Teamwork
- Excellent customer service
- Leadership
- Coaching and mentoring
- Microsoft Excel
Certification
- Project Management
- Digital Marketing Academy 2.0 Foundation Course
Hobbies and Interests
- Playing Cricket
- Hearing Music
- Meditation
Languages
- Tamil
- English
- Telugu
- Hindi
Accomplishments
- Star Award - Dec'24
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Timeline
Workflow Management Team Lead
Google Operations Center
05.2020 - Current
Digital Marketing Advisory Senior Analyst
Accenture
05.2014 - 05.2020
Campaign Scheduler
Sulekha.com
05.2012 - 05.2014
- Project Management
- Digital Marketing Academy 2.0 Foundation Course
M.E - Software Engineering
Rajalakshmi Engineering College
B.Tech - Information Technology
Bhajarang Engineering College
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