Sathish Palani
Chennai
Summary
Results-driven AR Follow-up Analyst with 8.9 years of experience in Revenue Cycle Management (RCM), specializing in insurance follow-up, denial management, and cash flow optimization. Proven track record of enhancing collections through data-driven analysis, effective payer communication, and timely dispute resolution. Highly skilled in analyzing payment trends, resolving complex claim issues, and collaborating with cross-functional teams to implement strategies that significantly reduce AR aging and overdue payments while ensuring compliance with payer and HIPAA guidelines.
Overview
11
11
years of professional experience
Work History
AR followup Analyst
ClinicMind
Bangalore
05.2025 - Current
- Managed accounts receivable processes to ensure timely collections and accurate reporting.
- Coordinated with clients to resolve payment discrepancies and confirm account details.
- Reviewed aging reports to prioritize outstanding invoices and follow up on payments.
- Analyzed customer payment trends to identify potential risks and improve cash flow management.
- Provided assistance in resolving customer disputes, answering questions, and explaining policies.
Senior Client Specialist
Access Healthcare Services
Chennai
02.2016 - 03.2025
- Experienced in Charge entry, AR and Denial Management in physician billing and DME billing
- Analyzed customer data to identify areas of improvement in the accounts receivable process
- Developed and implemented strategies for reducing overdue payments from customers
- Created detailed reports on customer interactions and feedback
- Analyzed customer service data to identify trends and opportunities for improvement
- Drafted communications materials such as emails, newsletters, and press releases to inform customers about product changes or updates
- Resolved escalated customer complaints efficiently and effectively in a timely manner
- Monitored client satisfaction levels through surveys and other methods of feedback collection
Medical Billing Associate
Medpro Healthcare Services
Chennai
03.2015 - 01.2016
- Entered charges for services rendered into the computerized billing system
- Processed medical claims using appropriate codes to ensure accurate reimbursement
- Maintained patient records, verifying accuracy and completeness of data entered into the system
Education
High School Diploma -
Diploma In Computer Science Engineering
Chennai, India06.2012
Skills
- Data-driven decision-making
- Training and mentoring
- Performance Tracking
- Quality Control
- Microsoft Office
- Goal Setting
- Effective Communication
- Team Collaboration
- Problem-Solving
- Time Management
- Relationship Building
- Excellent Communication
- Project management abilities
- Interpersonal Skills
Languages
- English, First Language
- Tamil.
- Hindi.
Timeline
AR followup Analyst
ClinicMind
05.2025 - Current
Senior Client Specialist
Access Healthcare Services
02.2016 - 03.2025
Medical Billing Associate
Medpro Healthcare Services
03.2015 - 01.2016
High School Diploma -
Diploma In Computer Science Engineering