Sathish Ramasundaram
Bengaluru,Karnataka
Summary
Dynamic and results-oriented Customer Support Executive with more than three years of experience in delivering exceptional service, resolving customer inquiries, and enhancing customer satisfaction. Skilled at analyzing situations and providing solutions efficiently. I am seeking to leverage my expertise in a customer-focused role within a forward-thinking organization, aiming to contribute to team success and achieve professional growth.
Overview
5
5
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
12.2022 - Current
- Managed daily user inquiries and complaints, averaging 25 per day, through email and calls
- Provided first-level contact, conveyed resolutions, and escalated unresolved complaints
- Ensured user satisfaction through follow-ups, proper documentation, and closure
- Recommended procedure enhancements and communicated user feedback to internal teams.
Customer Support Advisor
[24]7.ai
09.2021 - 09.2022
- Solved service queries for over 30 customers daily via messaging, enhancing service quality
- Assisted in new service acquisitions and upgrades, guiding customers on self-serve options
- Facilitated feature additions/removals and provided customer feedback for service improvement.
Inside Store Sales Executive
Khivraj Motors
09.2018 - 05.2019
- Informed customers about offers, loans, and exchanges, ensuring satisfaction and feedback collection
- Supported vehicle sales, directly assisting an average of five in-store and ten call-in customers daily.
Customer Support Executive
Zealous Services
04.2017 - 11.2017
- Conducted semi-voice processes, detailing client products and features
- Directed eligible and interested customers to the client team, adhering to policies.
Education
Bachelor of Engineering - Computer Science
National College of Engineering
Maruthakulam, Tirunelveli, Tamil Nadu05.2016
Skills
- Customer Service and Support
- Problem-Solving and Adaptability
- Communication and Interpersonal Skills
- Inside Store Support
- MS Office Suite
- HTML & CSS
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Kannada
Intermediate (B1)
Timeline
Senior Process Associate
Tata Consultancy Services
12.2022 - Current
Customer Support Advisor
[24]7.ai
09.2021 - 09.2022
Inside Store Sales Executive
Khivraj Motors
09.2018 - 05.2019
Customer Support Executive
Zealous Services
04.2017 - 11.2017
Bachelor of Engineering - Computer Science
National College of Engineering
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge.
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