Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Timeline
Generic

Sathish Srinivasan

Team Leader
Chennai

Summary

Experienced customer service professional bringing 07 years of coordinating shipments, collaborating with Area Persons and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Shipping regulations and standards.


Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.


Overview

17
17
years of professional experience
3
3
Languages
34
34
years of post-secondary education

Work History

Team Leader, Logistics

Hapag Lloyd
Chennai, TN
09.2018 - Current
  • Led team of 23 members while providing exceptional customer service for both Exports & Imports
  • Participated in cross-functional team-building activities.
  • Implemented new working processes to deliver multiple improvements.
  • Cross-trained and provided backup support for organizational leadership.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Generated documentation and information required for customer shipments.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Managed system support functions to set priorities and service levels expectations.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Initiated timely response to emails, voicemails and written correspondence.

Senior Coordinator Customer, Senior Coordinator

Hapag Lloyd Global Services
Chennai, TN
01.2015 - 09.2018
  • Generating the Bill of Lading & Invoicing for the exports according the relevant customers and countries
  • Processed Revenue Audit to avoid Invoice Cancellation
  • Processing the Transmissions for the countries within the allocated TAT
  • Publishing the Pending status of the each Vessel on regular interval to Area office on Generic Mail
  • Prioritizing the Bill of Lading by Doc Cutoff Date and allocating to the team members
  • Make sure of achieving the Vessel Port closure for processing the Advance Manifest (AMS) for further follow ups
  • Training the New members in the team on all Sub Process to ease the work on the critical situations
  • Allocation the Shipments and Process to Team Members to complete the Task on Time
  • Preparing Dashboard on the Details of Productivity, Error Details of the Buddies on daily basis to Team leader
  • Handling Generic Mail Box and communicating with the Area for the Completion of Vessel
  • Maintaining the Productivity and Quality to meet the KRA
  • Preparing Invoice cancellation, OUFC report, Backlog FTE, Invoice Comments, Invoice Count weekly and publishing it to both Internal and Area
  • Assisting Team Leader on preparing DSD Calibration, Correction 20% audit, Weekly Report, Monthly Report
  • Creating Match Codes for completing the shipments
  • Processing Release to create Invoice and sending Copies to the Customer
  • Key, :
  • Completing the Process/Task within TAT
  • Achievements:
  • Proposed an Idea for Automating the Indexing process to reduce the FTE and avoid tagging the shipments under different category
  • Created own automated “Performance One view” report which provides details of each employees performance EQ, Instances and Accuracy Wise which is been used in Chennai and Mumbai Office
  • Frequent Analysis on all sub process for process improvement and Ideas shared where some of the ideas implemented
  • Taking required weekly report of Invoice, Accuracy related and many maintaining the consistency and also whenever the data required from other TL’s
  • 10 + Ideas has been implemented since being in GSC on which 2 Cost / FTE effect Idea has been approved in I-Propose, still more ideas pending for review (COD, Email Duplicate elimination from the database included)
  • Process Shuffle within a team to give better result for team mates and team to achieve the best in Accuracy / EQ
  • Have been awarded as a Rising Star at 2015
  • Mentored Buddies in a team within a short period and made them as a Mentor within a short Span
  • Processing all sub process including Transmission and Communication within 6 months of joining
  • Have been chosen to be an Active member for the Business Continuity Process
  • Received RNR for 6 times in a year 2015.

CSA

First Source Pvt Ltd
02.2014 - 01.2015
  • Responsibility for the three Generic Mails of Corporate, B2BSupport center and mainly for National sales
  • Actioning the request of Corporate Customers and revert back to the mails
  • Actioning the Purchase Order from the company by validating the documents
  • Forwarding it to the responsible Circle spoc and following up the case till the lead Close within TAT or by escalating to Higher Official if it goes beyond TAT
  • Coordinating with the Team leaders for closure of the open SR which was updated by the Circle team on B2B Support Center
  • Maintaining the Team in the absence of Team Leader and Reporting to Assistant Manager and Manager with reports
  • Preparing Process Dashboard for every Month and SOP if any changes
  • Consolidation and all MIS related works of Our Team for submitting to the Team Leader
  • Coordinating with the Originators for closing the Request at the earliest
  • Key Responsibilities as Associate:
  • Completing the request within the allocated TAT
  • Appreciations Received:
  • Achieved Continuous 3 Months RNR on National Sales for completing within TAT.

Business Owner

Self Employed
12.2008 - 01.2014
  • Started a business of Mobiles sales & Services and Gift Shop.

Team Lead

Inspire Solutions Pvt Ltd
08.2004 - 09.2008
  • Continuous Coordinating with Australian Client regarding Project for completion
  • Coordinating with team to finish Module within allocated Time Slab
  • Bugging and testing created module before submitting it to Testing Team
  • Attrition Prediction, FTE allocation within Team, conducting performance appraisal to team Members
  • Preparing timeline details of each member’s performance for Weekly Review Updates to Managers
  • Detailed Analysis of Issues on Process via Pareto and Fish Bone Diagram at Monthly Manager Level Meets.

Education

BCA - Computer Application

Mohamed Sathak College of Arts and Science

HSC - Computer Science

Arignar Anna Government Hr.Sec.School

S.S.L.C S.S.C - undefined

Arignar Anna Government Hr.Sec.School

Skills

MS Word, MS Excel, MS PowerPointundefined

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved FTE Reduction through effectively helping with creating macro.
  • Used Microsoft Excel to develop Performance Improvement spreadsheets.

Software

Microsoft Excel

Python

Power Query

SQL Basic

Microsoft Access

Power BI Basic

Azure Basic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader, Logistics

Hapag Lloyd
09.2018 - Current

Senior Coordinator Customer, Senior Coordinator

Hapag Lloyd Global Services
01.2015 - 09.2018

CSA

First Source Pvt Ltd
02.2014 - 01.2015

Business Owner

Self Employed
12.2008 - 01.2014

Team Lead

Inspire Solutions Pvt Ltd
08.2004 - 09.2008

BCA - Computer Application

Mohamed Sathak College of Arts and Science

HSC - Computer Science

Arignar Anna Government Hr.Sec.School

S.S.L.C S.S.C - undefined

Arignar Anna Government Hr.Sec.School

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