SATHISH S
Namakkal
Summary
Responsible and challenging position in a growth oriented progressive company where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
AI Airport Service Limited
02.2020 - Current
- Supervising the staff at the check-in counter, Boarding Gate, arrival Area and Ramp for on-time Flight Departure
- 1 year work experience as customer service agent for SriLankan Airlines
- 3 years work experience as customer service agent for Air India Express
- Thorough Knowledge of Domestic and International Flight's Standard Operation Procedure
- Process tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats
- Announced and provided information on arrival and departure times, Boarding procedures, Gate Changes, and carry-on regulations
- Check-in Knowledge of AMADEUS, Go Now, Liason (Departure Control System)
- Having good knowledge about International Documents (Visa, GD)
- Good Knowledge about Centralized Load Control functions.
Customer Relationship Executive
Muthoot Finance
05.2018 - 01.2019
- Handling Customers, Loan Processing, Various aspects of Banking Operations and Procedures
- Achieving Sales Target, Home Loans, Fixed Deposit.
Education
MBA - M.B.A- Human Resources Management
Gems Business School
Bengaluru, India01.2016
Bachelor of Engineering - Electrical Engineering
Eshwari Engineering College
Chennai, India01.2014
Skills
- Monitoring Daily Shift Roster and Assign staff to their respective Flights
- Centralized Load Control Unit (CLC) Functions
- Decision Making and Problem solving Skills
- Customer Service (NPS)
Languages
English
Tamil
Certification
1.LOAD OFFICER LICENSE:- B737-800, A320, B737MAX
LOAD OFFICER, AIR INDIA EXPRESS - 18-08-2023 - 17-08-2025.
2.Dangerous Good Regulations (DGR) for Ramp, Load Planners & Flight Operations officers- CAT 10
21.12.2022-20.12.2024.
3.One day BCAS Avsec Training done at TRZ Airport.
Training - 15.09.2023-14.09.2024.
Timeline
Customer Service Executive
AI Airport Service Limited
02.2020 - Current
Customer Relationship Executive
Muthoot Finance
05.2018 - 01.2019
MBA - M.B.A- Human Resources Management
Gems Business School
Bachelor of Engineering - Electrical Engineering
Eshwari Engineering College
1.LOAD OFFICER LICENSE:- B737-800, A320, B737MAX
LOAD OFFICER, AIR INDIA EXPRESS - 18-08-2023 - 17-08-2025.
2.Dangerous Good Regulations (DGR) for Ramp, Load Planners & Flight Operations officers- CAT 10
21.12.2022-20.12.2024.
3.One day BCAS Avsec Training done at TRZ Airport.
Training - 15.09.2023-14.09.2024.
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