Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Sathish Shetty

Bangalore

Summary

Total Experience: 8.2 Years

Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Genpact India Pvt Ltd
03.2023 - Current
  • Projects: Standard Chartered Bank (Migration Project), GE Aerospace (SOx Project Manager)
  • Work with country stakeholders (legal, tax, compliance and finance), SCB entity service providers and SCB entity service receivers in completing the SLA details (which now known as Service Matrix in new Intragroup Arrangement framework)
  • To compile data for bulk upload of Service Matrix, review the completeness of data in Service Matrix, trigger approval for both the service provider and service receiver authorities to sign or approve
  • Drive stakeholder meetings, track and manage all the onboarding and migration activities, resolve issues and mitigate any risks that hindering the completion of work
  • Update progress in tracker system and provide status to the IGA Onboarding Lead on periodic basis
  • Handle end to end SLA migration to new IGA tool following bank's dat compliance framework
  • Coordinating project teams and resource management within the project or assigned governance tasks with reports / PPT decks preparation.
  • Ensuring compliance to IT PMO / EPMO methodology / templates throughout the project lifecycle
  • Facilitate reporting – Data collection, dashboard, and slides preparation, making sure agenda and content are ready before regular meetings.
  • Governance – Track engagement index, follow up for meetings, chase open actions and prepare agenda and slides for next meetings.
  • Audit tracking – keep up audit tracker, chase open and assist in closure of findings including with entities for internal and external audits.
  • Regularly review the project scope, SOP's, process etc to meet compliance, quality and organization standards
  • Assist team members in all GE's SOx controls like Job change transfer, NPA's, Logical Segregation, Automation, Phishing, Training, Deficiencies, 3rd Party Security, Cyber Assurance, IT Governance etc.
  • Identify and drive Risk Management throughout project and facilitate to closure minimizing/eliminating the potential issues/Non compliance
  • Participate in Internal audit with EY to make sure team is ready for the external audits
  • Join and present status update to leadership team on a weekly basis
  • Act as the primary contact between technical teams, internal and external auditors; compiling and preparing artifacts.

Senior Engineer

Happiest Minds Technologies
12.2020 - 03.2023
  • Projects: Win7-10 Migration, CyberArk Account Onboarding, EOSL
  • Define project scope, goals, and deliverables in collaboration with stakeholders
  • Review Tender Drawings, Quantity Survey, Tender Bids Review, and Site work inspections
  • Develop detailed project timeline, plans, schedules, and budgets
  • Coordinate and manage project teams, ensuring effective communication and collaboration
  • Monitor project progress, identify, and address issues, and ensure project objectives are met
  • Manage project budgets and resources efficiently
  • Prepare and present project progress status reports to stakeholders and team members
  • Ensure compliance with relevant regulations and quality standards

IT Operations Specialist Lead

IBM
09.2018 - 12.2020
  • Incident Management: Serve as first point of contact for all severity incidents
  • Driving the critical incident investigation bridge call to resolve the issues within the agreed SLA
  • Implementing predefined recovery procedures, provide on call support as required, executing ad-hoc operations requests, providing operational status as required
  • Identifying and recording out-of-line and major incidents, Recording and routing incidents to appropriate support groups
  • Identifying manual procedures performed by the team a propose automated solutions
  • Change Management: Co-ordinate, facilitate, advice, and manage global changes
  • Assess RFCs & Facilitating the risk and impact assessment process for each change and ensuring the smooth change process
  • Communication to impacted customers well ahead of the schedule
  • Tools Used: SLACK, ServiceNow, Runscope, New Relic, Grafana, Logicalis, IBM Control Desk etc
  • Additional activities: Perform User Acceptance test for software upgrades
  • Proactive Monitoring: Monitoring applications for unexpected alerts or events & Ensuring systems availability according to service level commitments
  • Preparing Runbooks & Handbooks for smooth operations of the process
  • FTSM Model: As this is global process, China, Mexico & Brazil teams are involved in handling the handover process and passing the right information to the other GEO's
  • Identify areas for improvement/innovations, perform diagnostic analysis of operating data to assess operating performance, assist in providing training

CCM Analyst

SAP Labs India
09.2017 - 09.2018
  • Project: SAP Success factors
  • Cloud Operations Management for SAP SuccessFactors: Cloud Operations Management and Technical Customer Engagement, Global customer Communication Management, Cloud compliance management, SLA/ SLO management, HR Operations
  • Cloud Service Delivery Operations: Incident, Change, Problem, Release management, Availability, Stakeholder management, SLM, Service design and Transition Management, Supplier and Relationship management for SAP SuccessFactors
  • Maintenance: Dashboards - CAC, Launchpad, Maintenance dashboard, Outage dashboard
  • HR Operations: Which involved smooth onboarding of employees into the system
  • Configure/manage employee data to provide accurate information
  • Leadership Meetings: Discuss SAP SuccessFactors success story, challenges
  • Identify the process defects/Risks and suggest/design and implement the process changes to improve service delivery
  • Review and write standard material for reports, Manuals, briefs, Proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, installation, Operation and maintenance of SAP SuccessFactors services
  • Review information and trends to ensure the output of processes achieve the desired results and that services are meeting agreed upon service levels
  • Identify issues and Risks
  • Detect inconsistencies and problems to the attention of management/Board
  • Technical Customer Engagement and cloud Operations: Analyze customer escalations, credit requests and provide solutions to CSMs/ CEEs and leadership team
  • Reporting (Reports to leadership and stakeholders): Availability deck- Product and datacenter availability to customers on monthly basis, Sea OF Green report- daily, Product utilization report, SLA/ SLO report, Causation report, customer satisfaction survey, heartbeat report
  • Tools Used: ServiceNow, Cloud Availability Center and SAP JAM
  • Global Cloud Communication management for SAP SuccessFactors: Direct the customer communication team to send communication for outage, release, code upgrade, certificate renewal, patch release, Adhoc, weekly change communications and leadership communications as per the procedures and rules set by global Legal team - Zero error Policy

Solution Operation Analyst

IBM India Pvt Ltd
05.2016 - 09.2017
  • Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
  • Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
  • Evaluated current systems, identified areas of improvement, and recommended technology upgrades to streamline operations.

Education

Bachelor of Engineering - Electronics & Communication

Visveswaraya Technological University (VTU)
05-2015

Skills

  • Project Management
  • IT Governance
  • SOx Controls
  • Budgeting
  • Audit
  • Documentation
  • IT Operations
  • Client relationship management
  • Incident, Problem and Change Management
  • Monitoring
  • HR Operations
  • SAP SF
  • Customer Service
  • Risk Management
  • Governance
  • Service Now Administration
  • SharePoint
  • Azure DevOps
  • Project planning
  • Cost control
  • Quality control
  • KPI tracking
  • Documentation and reporting

Certification

  • ServiceNow Administration by Udemy
  • An Introduction to SuccessFactors Solutions by Open SAP
  • Implementation Made Simple for SuccessFactors Solutions by Open SAP
  • Windows Server 2012: Installation and Configuration by LinkedIn
  • Learning Cloud Computing: Core Concepts by Lynda.com
  • Planning a Microsoft Cloud Solution by Lynda.com
  • Change Management by IBM Learning
  • ITIL4 Foundation Key Concepts by Skillsoft
  • SharePoint 2013 Complete Training by Udemy
  • Azure DevOps Courses by Udemy
  • IT Risk and Compliance
  • SOX Control Overview

Languages

English
Hindi
Kannada

Personal Information

  • Passport Number: P4700900
  • Date of Birth: 07/07/93

Timeline

Senior Project Manager

Genpact India Pvt Ltd
03.2023 - Current

Senior Engineer

Happiest Minds Technologies
12.2020 - 03.2023

IT Operations Specialist Lead

IBM
09.2018 - 12.2020

CCM Analyst

SAP Labs India
09.2017 - 09.2018

Solution Operation Analyst

IBM India Pvt Ltd
05.2016 - 09.2017

Bachelor of Engineering - Electronics & Communication

Visveswaraya Technological University (VTU)

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Sathish Shetty