Sathish Sundar
Chennai
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Zonal Manager
Landmark Group, Café Coffee Day global India Limited(CDX Express)
04.2024 - Current
- Supervised performance of all 21 outlets within the Chennai area
- Achieved consistent monthly revenue of 50L
- Supervised workforce of 40 and handling of store operations, Training, Recruitment, LSM so on and so forth
- Location selection, vendor selection, team selection and project completion for new store opening
- Directed monthly business activities at the HUB
- Maintaining adequate stocks for Chennai region and properly processed multiple ODC order requests
- Conducted several weekly, monthly audits across the region
- Oversee the preparation of regular reports as per established procedures
- Wastage controlling across region done
- Developed sales strategy based on research of consumer buying trends and market conditions
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Streamlined inventory processes to minimize shrinkage by closely monitoring operations and stock
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Brought in exceptional candidates to boost team productivity and operational efficiency
- Developed and promoted talented employees to foster a collaborative leadership team
Area Manager
Landmark Group, Citymax Hotels Pvt Ltd - Krispy Kreme
04.2021 - 04.2024
- Handling all the 14 stores in the Chennai region
- Monthly average business of 1.5cr and annual turnover business of 18 cr across chennai
- Handling store operations, Training, Recruitment, LSM so on and so forth with the team size of 60+
- Location selection, vendor selection, team selection and project completion for new store opening
- Handling HUB and daily production of doughnuts
- Handling monthly production of 2 lakh plus doughnuts
- Maintaining adequate stocks, taking several ODC orders and conducted several weekly, monthly audits across the region
- Handled all daily, weekly, and monthly reports as per the SOP
- Production and wastage controlling across region done
- Formulated sales approach by studying patterns in customer purchases and industry status
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes with underperforming teams into productive, profitable teams
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Secured outstanding candidates to increase operational productivity
- Cultivated a hardworking leadership team with internal talent
Store Manager
Krispy Kreme
09.2014 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures in EA Mall Outlet
- Joined Krispy Kreme from inception and new store opener in Chennai
- Balanced daily sales transactions to ensure accurate revenue logging with involving in the wastage controlling by following SOP for each store
- Involved in the operation of monitoring cash & inventory management and handled customer satisfaction
- Driving the teams towards achieving the targets on time
- Supervised guests at front counter, answering questions regarding products and completed point of sale opening and closing procedures
- Approved regular payroll submissions for employees and assisted with hiring, training and mentoring new staff members
Asst. Manager
The French Loaf
09.2011 - 08.2014
- Directed operations at Kellys and Harrington Road outlets with a 15-member staff
- Preparing Duty Roaster & Deployment of the staff
- Conducting monthly staff meetings and being a part of the training classes
- Involved in the Inventory Management and increasing a sale in day-to-day operations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service and completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Management Trainee
Cookieman
04.2008 - 07.2011
- Assisted established management staff with operational oversight, business development, and process improvement strategies
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Used company reports to analyze sales, gross profit and inventory activities and handled day-to-day customer or client questions via telephone or email
- Described product to customers and accurately explained details and care of merchandise
- Evaluated customer feedback to pinpoint enhancement opportunities and acted with integrity, honesty and knowledge to promote culture of company
Education
B.com - Commerce
University of Madras
04.2009
Skills
- Area management
- Controlling costs
- Order management
- Business development and planning
- Relationship building and management
- Operations
- Vendor management
- Staff Management
- Staff Training
- Sales expertise
- Database Management
Accomplishments
- Have taken bulk order from Naveen's builders for 10 lakhs during Diwali season.
- Taken IPL ODC twice and have also taken several corporate ODC's.
- Continuously have been achieving above 85% in LifeStyle audit.
- Drive the team to achieve LFL 100%.
- Continuously four months target achieved in Krispy Kreme Express Avenue, VR Mall and Phoenix Market City while being a store manager.
- In five months achieved three times 100% in Mystery audit @ Krispy Kreme Express Avenue.
- In four months achieved two times 100% in Mystery audit @ Krispy Kreme Vijaya Forum Mall.
- Achieved best Store Award in 2012 @ The French loaf.
Languages
English
Tamil
Personal Information
- Date of Birth: 12/28/87
- Nationality: Indian
Reference
Mr. Karthigeyan, 9962674810
Timeline
Zonal Manager
Landmark Group, Café Coffee Day global India Limited(CDX Express)
04.2024 - Current
Area Manager
Landmark Group, Citymax Hotels Pvt Ltd - Krispy Kreme
04.2021 - 04.2024
Store Manager
Krispy Kreme
09.2014 - 08.2021
Asst. Manager
The French Loaf
09.2011 - 08.2014
Management Trainee
Cookieman
04.2008 - 07.2011
B.com - Commerce
University of Madras
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