Sathisha M
Bengaluru
Summary
Detail-oriented finance and operations professional with hands-on experience in quality analysis, customer support, and financial workflows. Skilled in spotting and fixing process errors, improving reporting accuracy, and supporting cross-functional teams. Strong in tools like Excel and Tally, with a proven track record in both support and backend operations. Eager to grow in finance, quality, or business operations roles.
Overview
2
2
years of professional experience
5
5
Certification
Work History
Quality Analyst
Oconus Investigations Private Limited
Bengaluru, Karnataka
11.2023 - 05.2025
- Promoted from Tech Support Specialist to Quality Analyst based on consistent performance and attention to detail.
- Monitor operations, client contracts, and payments for accuracy and compliance.
- Review and correct data in reports; escalate discrepancies when needed.
- Assist with root cause analysis and process improvements.
- Collaborate with teams to boost reporting accuracy and efficiency.
Tech Support Specialist
Oconus Investigations Private Limited
11.2022 - 11.2023
- Delivered multi-channel technical and customer support with a focus on web-based systems and service tools.
- Created and maintained knowledge base documentation, FAQs, and user guides to assist both customers and internal teams.
- Maintained a consistent customer satisfaction rating of over 96% by providing clear, structured support.
- Worked closely with internal technical teams to identify system inefficiencies and improve service delivery.
Accounting Practice Intern
Valmark
09.2023 - 10.2023
- Assisted in the preparation of financial statements, ensuring accuracy and compliance.
- Conducted internal audits, identifying and rectifying discrepancies in financial records.
Education
Bachelor of Commerce (BCom) - Accounting And Finance
A.P.S. College of Commerce
Bengaluru 04.2020 - 11.2023
Pre-University Education - undefined
Vs Krishnaiyer PU College
03.2019
Pre-University Education - undefined
Columbia Pre University College
02.2018
Skills
- Customer Support (Multi-channel)
- Financial Analysis
- Quality Assurance
- Operational Monitoring
- Compliance and Reporting
- Technical Support & Troubleshooting
- Data Validation and Error Correction
- Root Cause Analysis
- Process Improvement
- Documentation and Knowledge Base Creation
- Project management
- Troubleshooting
Certification
- J.P. Morgan Investment Banking - The Forage
- TallyPrime Tutorial - MyGreatLearning
- Basic Concepts of Financial Analysis - Alison
- Excel Automation Using ChatGPT - MyGreatLearning
- Financial Modeling for Beginners - eTrainerBox
Accomplishments
- Promoted to Quality Analyst for consistent performance and attention to detail.
- Employee of the Year (2023) – Recognized in Tech Support for consistent contribution and dedication.
- Maintained 98%+ Customer Satisfaction through clear, effective support.
- Built Knowledge Resources – FAQs, user guides, and internal tools.
- Supported Audits & Tax Filings during finance internship.
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Hindi
Advanced (C1)
Software
Zoho CRM
Microsoft 365
Tally
WordPress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Analyst
Oconus Investigations Private Limited
11.2023 - 05.2025
Accounting Practice Intern
Valmark
09.2023 - 10.2023
Tech Support Specialist
Oconus Investigations Private Limited
11.2022 - 11.2023
Bachelor of Commerce (BCom) - Accounting And Finance
A.P.S. College of Commerce
04.2020 - 11.2023
Pre-University Education - undefined
Vs Krishnaiyer PU College
Pre-University Education - undefined
Columbia Pre University College
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