Sathisha R

SAP Work Experience:

INFOSYS

Duration: SEP-2023 to till date

Role: SAP MM Senior Associate Consultant.

Department: EASSAP

Module: SAP MM, Ariba and AFS.

Project 3: AMS Support and Application Development–From

Responsibilities / Deliverables

❖ Gained in‑depth knowledge of Apparel & Footwear Solution (AFS) processes including procurement, inventory, and sales order management.

❖ Configured AFS grids, size/colour matrix, and customised business processes to meet client requirements.

❖ Provided L2/L3 support for SAP MM/AFS modules, resolving incidents and service requests.

❖ Debugged issues, identified root causes, and implemented corrective actions.

❖ Collaborated with business users to ensure smooth day‑to‑day operations.

❖ Analysed business requirements for CRs, performed impact assessments, and documented solutions.

❖ Coordinated with stakeholders to prioritise CRs, ensuring timely delivery without disrupting on-going operations.

❖ Executed regression testing and supported deployment into production.

❖ Designed and developed WRICEF objects (Workflows, Reports, Interfaces, Conversions, Enhancements, Forms) to extend SAP functionality.

❖ Prepared functional specifications, coordinated with ABAP developers, and validated technical deliverables.

❖ Enhanced procurement processes and increased inventory visibility through targeted improvements.

❖ Identified and proposed automation opportunities, minimising manual effort in support processes.

❖ Implemented process improvements that enhanced system efficiency and user satisfaction.

❖ Captured lessons learned and best practices to inform and guide future project implementations.

Project 2: MDM Project -1/10/2025 TO 31/03/2026

❖ Data Provisioning for BI – Extracted and provided SAP table data (field details, total counts) to Power BI and Snowflake teams for report and dashboard development.

❖ Functional Specification Preparation – Authored FS documents for maintenance, reconciliation, and delisting reports from SAP side, ensuring clarity for downstream BI teams.

❖ Collaboration with BI Teams – Partnered with Power BI and Snowflake developers to align SAP data structures with reporting requirements.

❖ Reconciliation Reporting – Designed FS for reconciliation reports to validate data consistency between SAP and BI platforms.

❖ Delisting Report Support – Prepared FS for delisting reports, providing accurate SAP table references for BI integration.

❖ Data Validation – Ensured accuracy of SAP table counts and field mappings before handing over to BI teams.

❖ Cross‑System Integration – Supported integration by documenting SAP data structures for smooth ingestion into Snowflake.

Project 1: AMS Support - SAP MM and Ariba - 25/09/2023 TO 30/09/2025

Responsibilities / Deliverables

❖ Analysed and categorised support tickets based on issue complexity and type.

a) Identify whether the issue is L1 (basic), L2 (moderate), or L3 (complex)

b) Categorise tickets into incidents, service requests, or change requests

❖ Resolved various SAP MM support issues, including purchase order errors and inventory discrepancies.

a) Purchase Order (PO) Errors: Incorrect pricing conditions, missing approval workflows

b) Goods Receipt Issues: Mismatch between PO and received quantity

c) Inventory Management Problems: Stock discrepancies, movement type errors

d) Invoice Verification Errors: Duplicate invoices, incorrect tax calculations

e) Material Master Data Issues: Incorrect classification, missing attributes

❖ Resolution Process

a) Investigate the root cause

b) Apply OSS Notes if SAP has documented fixes.

c) Coordinate with functional teams

❖ Documentation & Communication

a) Maintain ticket logs with issue details and resolution steps

b) Communicate with end users to provide guidance and training

c) Update knowledge base for recurring issues

❖ Ariba Procurement Support

a) Delivered L2/L3 support for Ariba procurement processes including requisitioning, purchase orders, and supplier collaboration.

b) Supported Ariba–SAP MM integration, ensuring seamless data exchange between Ariba Network.

c) Assisted in onboarding suppliers to Ariba Network, resolving connectivity issues, and ensuring compliance with procurement policies.

d) Analyzed and resolved tickets related to Ariba sourcing, contracts, and procurement transactions.

e) Coordinated between procurement teams, suppliers, and SAP technical consultants to deliver seamless support.

f) Monitored CIG transactions, resolved integration errors, and ensured smooth document flow (POs, invoices, ASN).

g) Troubleshot connectivity issues between Ariba Network and SAP via CIG middleware.

• Configured parameters based on current and future requirements.
• Configured output determination settings to enhance order processing efficiency. Configuration.
• Executed data migration via LSMW, successfully uploading material master, vendor master, and purchase info records to ensure data integrity.
• Developed test scripts and prepared test data to ensure comprehensive testing coverage.
• Reviewed results of unit testing to identify issues.
• Resolved user issues related to configuration, development, and training, enhancing user experience and system usability.
• Analysis of day-to-day issues and solutions after communicating with users.
• Prepare and make Basic Design Document.
• Preparation of TR movement form to move TR to other clients or servers.

• Gained hands-on experience in configuring materials management systems to optimise workflows.
• Tailored master records and purchasing documents to align with specific business needs.
• Preparation of functional specification for custom reports and smart forms.
• Developed and implemented import pricing procedures to streamline operations.
• Evaluating organisational needs and designing process and workflow.
• Responded to user requirements with effective solutions to resolve faults.
• Handled user issues related to configuration, development, and training.
• Preparation of TR movement form to move TR to other clients or servers.
• Analysis of day-to-day issues and solutions after communicating with users.
• Prepared detailed documentation with screenshots of process flow for end users.
• Cleared SAP ABAP Development internal certification and helped others to clear certification.