Summary
Overview
Work History
Education
Skills
Languages Known
Hobbies
Timeline
Generic

Sathish Kumar Beradar

Hyderabad

Summary

To leverage my experience and skills in a dynamic work environment that offers growth opportunities, continuous learning, and the chance to contribute meaningfully to organizational goals.

Overview

9
9
years of professional experience

Work History

Major Incident Manager

Piramal Foundation
12.2018 - Current
  • Leading and coordinating resolution of major incidents to minimize impact and restore services swiftly.
  • Acting as the single point of contact during high-impact incidents across teams and stakeholders.
  • Driving root cause analysis and continuous improvement initiatives to reduce recurring incidents.
  • Managing communications, documentation, and escalation processes in line with organizational SLAs.
  • Collaborating with cross-functional teams to enhance operational efficiency and service reliability.

Incident Manager

Wipro Ltd
03.2016 - 04.2018
  • Managed critical IT incidents for global clients, ensuring timely resolution and adherence to ITIL best practices.
  • Acted as the central point of contact for high-priority incidents, facilitating communication between technical teams and stakeholders.
  • Provided post-incident reports and implemented preventive measures to reduce future risks.
  • Maintained incident logs, reports, and escalations in ITSM tools like ServiceNow.

Education

B.Sc - Life Science

Osmania University
01.2012

Skills

  • MS Office
  • ITIL
  • Effective Communication
  • Service management

Languages Known

Telugu
English
Hindi
Kannada

Hobbies

Photography

Travelling

Listening to podcasts

Timeline

Major Incident Manager

Piramal Foundation
12.2018 - Current

Incident Manager

Wipro Ltd
03.2016 - 04.2018

B.Sc - Life Science

Osmania University

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Sathish Kumar Beradar