Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sathish kumar J

Retail Operations
Bangalore

Summary

Experienced store manager adept at boosting business sales through effective models. Passionate trainer committed to developing employees skills and enhancing customer service for an improved shopping experience. Committed individual recognizing the responsibility that comes with great power, eager to continually enhance skills and deliver top-quality service honed over 10+ years of experience.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Store Manager

Amoeba Bangalore
Bangalore
08.2024 - 04.2025
  • Created operation SOP,s for the store.
  • Created training programs for the staffs.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Responsible for increasing sales of the store on weekly and monthly basis
  • Ensure better customer gaming experience
  • Managing COGS and all audit parameters as per management's expectations.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Excel in customer service and resolve the problems at the store level
  • Foreseeing daily activity with appropriate measures and safety controls

Store Manager

Funcity Bangalore
Bangalore
02.2013 - 12.2023
  • Completed point of sale opening and closing procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Established sales goals, managed budgets, and devised sales forecasts.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales and profitability of assigned areas through execution of company programs.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Involved in interview and hiring process, evaluating the performance of part-time associates.
  • Responsible for personnel management, gaming experience, store presentation and operations.
  • Worked with store managers to ensure machine availability and payout aligned to sales pattern
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

MBA - Executive MBA

MISSOURI STATE UNIVERSITY
Chennai, India
01.2009 - 06.2010

BACHELORS DEGREE - BSC Hotel Management

VELS UNIVERSITY
Chennai, India
04.2002 - 05.2005

Skills

  • Customer service management

  • Employee training

  • Store merchandising

  • Team development

  • Retail inventory management

  • POS systems

  • Report generation

  • Promotional planning

  • Sales analysis

  • Work Planning and Prioritization

  • Project management

  • Database management

Accomplishments

  • Increased sales growth on average of 50% annually in last two years
  • 3 Stores full layout and establishment until smooth operations
  • Trained up to 15 employees at a time on various fronts including the audit procedures
  • Initiated promotions to increase sales by 20% monthly

Timeline

Store Manager

Amoeba Bangalore
08.2024 - 04.2025

Store Manager

Funcity Bangalore
02.2013 - 12.2023

MBA - Executive MBA

MISSOURI STATE UNIVERSITY
01.2009 - 06.2010

BACHELORS DEGREE - BSC Hotel Management

VELS UNIVERSITY
04.2002 - 05.2005

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Sathish kumar JRetail Operations