SATHISH KUMAR JAYAPRAKASH
Chennai
Summary
Accomplished Senior Software Engineer with a proven track record at Wipro Limited, specializing in software application testing and ITIL V4 methodologies. Expert in enhancing system reliability and performance, evidenced by leading successful projects in the insurance and banking sectors. Skilled in manual testing and team mentorship, demonstrating exceptional problem-solving and inter-departmental collaboration abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Software Engineer - Liberty Insurance
Wipro Limited
2023.11 - Current
- Created detailed test plans and strategies to align with specific project requirements
- Implemented detailed functional and regression test cases
- Ensured defect closure by following Software Testing Life Cycle procedures
- Engaged in regular review and walk-through meetings
- Experienced in Policy Maintenance, Claims, and Billing Centre within insurance sector
- Delivered unit-tested systems within customer-prescribed timeframes.
Senior Software Test Engineer - CitiBank
Wipro Limited
2020.02 - 2023.11
- Performed comprehensive testing activities including analysis, planning, and execution for critical assignments
- Contributed to test readiness reviews and progress reporting for various test phases
- Prepared comprehensive test scenarios, cases, scripts, and data for software testing tasks
- Coordinated with various groups for effective functional testing preparation and execution
- Led analysis and reporting of test results, collaborating with business, technology and support teams
- Enhanced service by identifying improvement areas and suggesting solutions
- Tracked schedules and testing milestones, maintaining accountability for tasks and product releases
- Conducted peer reviews and managed triage calls with technology and operations
- Executed tasks accurately and in a timely manner
- Ensured defect fixes were completed pre-implementation as Senior Software Test Engineer at CitiBank.
- Extensive knowledge of Personal Installment loan, Investment Banking Business.
IT Support Engineer II
ICON Clinical Research Pvt Limited.
2015.06 - 2020.02
- Logging all relevant incident/service request details, allocating categorization and prioritization codes.
- Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions.
- Handling the incident cases based on ITIL process.
- To monitor a XenDesktop environment, troubleshoot issues before they become system-critical, and perform.
- Support tasks like XenDesktop and XenApp session details, disconnect or restart sessions, View customizable trend reports, Shadow and control user sessions.
- Troubleshoot the Citrix Issues/Citrix User Issues.
- Remotely browse, diagnose and repair problems and to install software on systems using Altiris Deployment console.
- Processing software's and hardware's by coordinating user setups, installations and upgrades.
- Mentored other New Hires in the Team.
- Improved caller capabilities by providing additional documentation; recommending training courses.
- Assist Management in gathering information and creating processes, procedures, and policies.
- Perform all job related responsibilities with minimal management direction and guidance.
Education
Bachelors of Engineering - Electronics And Communication Engineering
New Prince Shri Bhavani College of Engineering
Chennai, India04.2013
Higher Secondary - Biology
Zion Matriculation Higher Secondary School
Chennai, India05.2008
Secondary School -
Zion Matriculation Higher Secondary School
Chennai, TN04.2006
Skills
Functional Testing
Test Management Tools
Manual Testing
User Acceptance Testing
Regression Testing
Scrum Master
ITIL V4
Certification
Certified Scrum Master
ITIL V4 Foundation
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Software Engineer - Liberty Insurance
Wipro Limited
2023.11 - Current
Senior Software Test Engineer - CitiBank
Wipro Limited
2020.02 - 2023.11
IT Support Engineer II
ICON Clinical Research Pvt Limited.
2015.06 - 2020.02
Bachelors of Engineering - Electronics And Communication Engineering
New Prince Shri Bhavani College of Engineering
Higher Secondary - Biology
Zion Matriculation Higher Secondary School
Secondary School -
Zion Matriculation Higher Secondary School
Certified Scrum Master
ITIL V4 Foundation
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