Summary
Overview
Work History
Education
Skills
Project
Timeline
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Sathish Kumar Kanchu

HYDERABAD

Summary

Experienced in Oracle Administration, Linux, SQL, Windows, and Networking, with a successful track record on the Dell EMC project. Specialized in server management and proficient in IDPA, Avamar, and Data Domain. Promoted to IDPA Technical Support.

Overview

2
2
years of professional experience

Work History

L1 Technical Support Engineer

Wipro Technologies
HYDERABAD
03.2023 - Current
  • Identified customer issues and resolved them in a timely manner.
  • Diagnosed computer systems to identify root cause of customer issues.
  • Assisted customers with setup and installation of applications and programs.
  • Performed system maintenance tasks such as updating drivers and security patches.
  • Reported any technical issues that could not be resolved directly to higher level staff members.
  • Trained on Oracle Database administration
  • Flexible to work on 24/7 shifts
  • Handson knowledge on SQL

Education

Bachelor of Science - Computer Science

Sri Vedavyasa Degree College
Proddatur
07-2022

Skills

  • Linux Administration
  • Oracle DBA
  • SQL
  • Knowledge of Core Java
  • IDPA
  • Storage and Backup support
  • Ticket management
  • Application support
  • Software Installation
  • Remote Support
  • Technical Troubleshooting
  • System Troubleshooting
  • Critical Thinking
  • Problem-Solving
  • Teamwork and Collaboration

Project

Dell EMC

Role: Technical Support Engineer IDPA 

Clients: Dell Technologies  

Results: Provided technical support for IDPA, Avamar, and Data Domain, resolving complex cluster issues and  ensuring system reliability. Promoted due to outstanding performance in troubleshooting and upgrades.

Timeline

L1 Technical Support Engineer

Wipro Technologies
03.2023 - Current

Bachelor of Science - Computer Science

Sri Vedavyasa Degree College

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Sathish Kumar Kanchu