Sathish Kumar Nadar
Navi Mumbai
Summary
Dynamic leader with a proven track record at eClinicalWorks India Pvt. Ltd, excelling in strategic planning and team management. Spearheaded initiatives managing over $2.5 million monthly revenue, showcasing exceptional skills in client relationship and project management. Recognized for driving operational excellence and nurturing high-performing teams, with a flair for innovative problem-solving and effective communication.
Determined to solve pressing challenges for businesses with traditional enterprise software solutions by developing custom Enterprise SaaS ERP.
Overview
23
23
years of professional experience
Work History
CEO & Co-Founder
Sperentes Solutions LLP
Navi Mumbai
06.2019 - Current
- Company Overview: Bootstrapped Enterprise SaaS Software envisioned to help entrepreneurs/business owners manage their business efficiently
- Managed a team of 05 Software Developers
- Responsible for Sales and Operations
Co-Founder
Mugamboo
Navi Mumbai
11.2020 - 07.2021
- CTO and Product Development
- Responsible for enhancing and improving the website
- Leads for Real Estate brokers
Team Lead – Strategic Accounts and Relations
eClinicalWorks India Pvt. Ltd
Mumbai
06.2018 - 06.2018
- Working in the US Healthcare IT industry as a Team Lead for Strategic Accounts and Relations Team and having 10 years experience in software implementation and post-implementation
- I have led a team of 100+ Account Managers responsible for 6,000 Clients in the US, generating revenue of $2.5-$3 million monthly
- Strategic Planning of account roll out
- Client Servicing
- Workload Management
- Managing Escalations
- Implementing Operational Excellence initiatives.
- Generate weekly and monthly reports
- Preparing SAM Training Module
- Designing SAM KPIs and KRAs
- Team Performance Appraisal
- Arranging daily, weekly team meetings and focusing on production targets
- Developed strategies to increase team productivity and improve customer service levels
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Ensured compliance with company policies and procedures throughout the team
- Supported the manager in developing plans for future projects, initiatives and objectives
- Participated in National Users Conference (Nashville, TN, 2015) – Business Development, Client Engagement, and Training
- Laterally moved as an Install Account Manager for NY Project Management team
- Initially joined as an Install Coordinator
Sr. Customer Relationship Associate
Zenta India Pvt. Ltd
08.2006 - 04.2008
- Managing Past Due credit card accounts
- Soft core collections
- Have been awarded the best CSAT tech twice in a row
- Moved to hard core collections for managing bad debts
Sr. Sales Assistant
The LOFT
04.2005 - 08.2006
- Sales and Up selling of the store products
- Managing inventory and coordinating with our Vendor Management team for stock maintenance
- Visual Merchandise
- Stock Clearance planning and promotion
Sr. Marketing Executive
Anil Metal Corporation
03.2003 - 03.2005
- Business Development calls & visits
- Interacting with clients for work orders and tenders
- Business Analysis
- Travelling onsite to understand and cater to client requirements
Distributor
Herbalife
Mumbai
05.2002 - 12.2002
- Joined as a independent distributor for Herbalife Nutrition
- Multi-level marketing
- Selling nutrition products for Weight Gain/Loss
- Shut down due to loss incurred
Co-Founder
Genome Technologies
Mumbai
08.2001 - 12.2001
- Started IT hardware startup with a college mate during 1st Year of High School
- Sourcing and supplying good quality CD, DVD and Floppy Drives
- Vendor Sourcing
- Secured 1st Order for Rs.50,000 from a Chennai client
- Shut down due to studies and unable to give time for the venture
Education
Project Management Professional (PMP) -
CADD
01.2013
BBA - Business Administration
Don Bosco University
Sikkim06-2004
Bachelor of Science - General Studies
SIES College of Arts, Science And Commerce
Mumbai06-2002
HSC -
Maharashtra Board
01.2002
SSC -
Maharashtra Board
01.2000
Skills
- Project Management
- Team Management
- Strategic Planning
- Account Management
- Client Relationship
- Data Analysis
- Operations Excellence
- Customer Service
- Product Development
- Business Development
- Resource Planning
- Risk / Crisis Management
- Healthcare
- Event Management
- Recruitment (IT & Non-IT)
- SAAS (Cloud)
- Client IT requirements analysis
Projects
- New York Client Implementation
- Worked on ERP & CRM Solutions
- Risk Management tool
- Cost and Budgeting
- Incentive Program Designed
- Implemented Knowledgebase for SAMs
- Implemented Project KYC
- PMP & Six Sigma Tools and Techniques
Additional Role
- Initiated & Part of Event Organising Committee, Tarang in eClinicalWorks
- Organized Company Festival events like Navratri in 2009, 2010 & 2011
- Organized Annual Event 70 MM in 2010
- Started company's annual event under the brand Nirvana in 2011 & 2012
- New Site Launch in 2012
- Organized ECUBE – Company Conference in 2013, 2014, 2015, 2016 & 2017
- Organized EPL – Cricket Tournament 2013, 2014 & 2015
Core Strengths
Visionary
Event Management
Analytical Skills
Driven to succeed and excel
Innovative in thought and solutions
Team Management & Mentoring
Strong Communication and Persuasive skills
Having a flexible approach and positive attitude
Experience in conflict management
Ability to identify, understand and give priority to urgent issues
Able to work on cross-divisional projects
Experience in recruiting and training new team members
Able to develop, coordinate, delegate and plan work activities
Delivering results within deadlines
Dealing calmly and professionally with challenging situations
Awards
- Chosen to attend National Conference, United States, Tennessee, 2015
- 911 Award, For outstanding employees who work round the clock
- Pillar Award, For employees who are the Pillars of the Company and have dedicated more than 4 years
Languages
- English
- Hindi
- Marathi
- Tamil
Personal Information
- Date of Birth: 06/12/84
- Marital Status: Married
Timeline
Co-Founder
Mugamboo
11.2020 - 07.2021
CEO & Co-Founder
Sperentes Solutions LLP
06.2019 - Current
Team Lead – Strategic Accounts and Relations
eClinicalWorks India Pvt. Ltd
06.2018 - 06.2018
Sr. Customer Relationship Associate
Zenta India Pvt. Ltd
08.2006 - 04.2008
Sr. Sales Assistant
The LOFT
04.2005 - 08.2006
Sr. Marketing Executive
Anil Metal Corporation
03.2003 - 03.2005
Distributor
Herbalife
05.2002 - 12.2002
Co-Founder
Genome Technologies
08.2001 - 12.2001
Project Management Professional (PMP) -
CADD
BBA - Business Administration
Don Bosco University
Bachelor of Science - General Studies
SIES College of Arts, Science And Commerce
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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