Sathishkumar P

KGiSL Technologies is a multiproduct Enterprise Software company focused on Insurance, Capital Markets, & Wealth Management segments

KGiSL by roots believe in being empathetic to customers and offering products and services that deliver incremental business outcome

Client : Deutsche Bank of India & Sony India

• Researched product and issue resolution tactics to address customer concerns.
• Provided documentation on troubleshooting of technical processes to support desk staff.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Used ticketing systems to manage and process support actions and requests.

KGiSL- GSS is a leading global provider of software and business support services and a part of the flagship KG Group of Companies

KGiSL helps clients do business better by leveraging our industry-wide business experience, software expertise and comprehensive portfolio of services.

Client : Deutsche Bank of India

• Observed progress of each project, examined risks and coordinated contingency plans.
• Managed team meetings and discussed project's goals and objectives.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Inspired and coached team members.
• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
• Defined responsibilities, duties and roles of 22 team member.
• Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
• Recruited, hired and supervised resources to staff project team.
• Managed risk, investigated solutions and established project recovery plans.
• Planned, executed and promoted total of 100+ projects in 7 Year.
• Met with manager weekly to provide detailed project report and milestone updates.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Developed technical requirement documentation for new software products.

KGfSL is one of the leaders in the field of software development by delivering comprehensive financial business solution software and services

Bright and enthusiastic teams using high-end software solutions and cutting edge technologies undertake challenging projects.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Drafted reports on company financial metrics to assess successes and account for deficiencies.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
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