SATHISH KUMAR R
Namakkal
Summary
Dynamic customer service professional with experience at DBS India Ltd., excelling in customer empathy and persuasive speaking. Proven track record in enhancing customer satisfaction and resolving complaints effectively. Skilled in multitasking and delivering outstanding support, consistently achieving sales goals and improving productivity in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
DBS INDIA LTD,.
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Teller
Lakshmi Vilas Bank
05.2016 - 03.2024
- Experienced and skilled customer supportive officer adept in overseeing all aspects of branch operations,attaining sales goals.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
MCA - Computer Applications Development
AMS Engineering College.
NAMAKKAL06-2012
Bachelor of Science - Mathematics
K.K.C Govt Arts & Science College.
P. Velur, NAMAKKAL06-2009
Skills
- Customer empathy
- Patience
- Persuasive speaking
- Multitasking
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Completed JAIIB & CAIIB.
Timeline
Customer Service Officer
DBS INDIA LTD,.
03.2024 - Current
Teller
Lakshmi Vilas Bank
05.2016 - 03.2024
MCA - Computer Applications Development
AMS Engineering College.
Bachelor of Science - Mathematics
K.K.C Govt Arts & Science College.
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