Summary
Overview
Work History
Education
Skills
Workshopstrainingprogramsattended
Personal Information
Languages
Timeline
Generic

SATHISH KUMAR RAJENDRAN

Salem

Summary

A total of 12.5+ years of experience in Office Hub Management, Business Growth and Development, Problem Management, Technical Resource Management, Operational Management, Staff Management and Training, Resource Planning, Hotel Management which includes Food Production, F&b Service, Housekeeping, Front Office Management, Accounts and Stores Management, Personnel Management, Vendor Management and Security etc. Over 1+ year of experience in Co-Work Hub and Community Management where the responsibility included management of the entire office both on the Location and Community Management. This also includes ensuring constant uptime of Wi-Fi, Vendor management of service, such as Maintenance Staff, Air Conditioning, Power Backup, Interior Contractors, Over 11.5 years of experience in Hotel Management which includes: Great ability to promote excellent quality, customer service, cleanliness and safety.Profound ability to hire and train new and existing employees to perform efficiently and effectively. Exceptional knowledge and understanding of food, beverage, and labour objectives. Uncommon ability to set an appropriate image and role model that represents the image and work style that is effective for the hotel's values and culture. Excellent communication and guest/employee relation skills. Excellent proactive attitude to work and proven track record in delivering quality dining service. Strong ability to provide effective leadership in achieving desired goals.Remarkable organisational and time management skill. Ability to work a varied schedule, including weekends, holidays and evenings Also involved in Food Production, F&b Service, Housekeeping, Front Office Management, Accounts and Stores Management, Personnel Management, Vendor Management and Security This includes over 3 years of entrepreneurial experience where I handled the entire operations of it

Overview

19
19
years of professional experience

Work History

Hub Manager

Innov8
Bangalore
04.2017 - Current
  • Managing and handling the entire Innov8, Koramangala facility which includes but is not limited to the constant uptime of Power, Internet services, Air Conditioning and Maintenance protocols
  • Maintaining customer relationships and providing customer support to over 400 customers (30 companies)
  • Ensuring that the customers are happy with the services of the facility
  • Vendor management, managing over 10 vendors to ensure uptime of all services
  • Ensuring that vendors make regular service calls and completing their work as part of SLA
  • Account management of customers, ensuring timely billing and ensuring payments are made on time by the customers
  • Also ensuring timely payments are made to vendors to prevent any dip in quality of service
  • Also was instrumental in business growth by ensuring prospects got the full facility tour and made follow-ups to ensure these prospects converted to customers
  • The above factors led to an increase in retention of customers by 15% and new business growth and sales of 20%
  • Planning and successful execution of Logistics for over 70+ events from various clients which included event venue setup, Av setup, Sound and lighting setup, Registration stall setup, Food and Beverage setups and distribution
  • Management of the Maintenance Team (12 people) and setup of processes to ensure that the facility was kept completely clean, pest free as per top notch hotel standards
  • Due to which this facility is the top facility amongst all Innov8 facilities in India.

Area Manager

Asian Cuisine
Bangalore
09.2016 - 01.2017
  • Handled 6 restaurants as part of my role as Area Manager ensuring high standards of facility and restaurant management
  • Managed over 100 + staff members which included Managers, Chefs and Waiters
  • Ensuring high levels of customer service and operational delivery
  • The operations involved Staff Mangement, Resource Management, Maintenance of quality standards of food and Account Management
  • Setup of Goals, Food quality standard benchmarks, Maintenance quality benchmarks for the 6 restaurants.

F&B Manager

Cenneys Fortuna
Hosur
10.2015 - 09.2016
  • Was part of the pre-launch team, taking care of the entire running of the F&B operation
  • As part of the pre-launch team was also involved in the process setups for Budgeting, Marketing and Sales
  • Ensured that the smooth management of manpower and maintaining high standards of service delivery.

Asst. F&B Manager

A.M.R Ever Green Hotels
Salem
01.2014 - 08.2015
  • Maintenance of Day to day operations and ensuring smooth functioning of teams
  • Organized and conducted team meetings to ensure alignment of team goals and enabling better productivity
  • Ensuring smooth functioning of Foodservice operations, from procurement to logistics to payments
  • Management of Kitchen staff and Chefs
  • Ensuring the smooth running of the restaurants and kitchen.

Asst. Restaurant Manager

BERT's
Jeddah
08.2011 - 09.2013
  • Maintenance of Day to day operations and ensuring smooth functioning of teams
  • Organized and conducted team meetings to ensure alignment of team goals and enabling better productivity
  • Ensuring smooth functioning of Foodservice operations, from procurement to logistics to payments
  • Conducted regular team training to ensure high standards of professionalism and service
  • Ensured to meet all targets and goals for the company well within the stipulated period, ensuring that the company progressed and met its goals
  • Management of Kitchen staff and Chefs
  • Ensuring the smooth running of the restaurants and kitchen.

F&B Supervisor

GRT Grand Estancia
India
09.2010 - 07.2011
  • Was part of the pre-launch team, taking care of the entire running of the F&B operation
  • As part of the pre-launch team was also involved in the process setups for Budgeting, Marketing and Sales
  • Ensured that the smooth management of manpower and maintaining high standards of service delivery
  • Assisted in the launch of all outlets of the hotel, which included the coffee shop, IRD (room service) and banquets
  • Also handled the roles and responsibilities of the restaurant manager, which included handling the banquets, banquet sales and in-room dining
  • Have received numerous apperception letters from hotel guests and managers for stellar service imparted
  • Have been instrumental in conducting numerous food festivals and achieving outstanding results and performance certificates.

Operations Head

Family Business
09.2007 - 08.2010
  • Joined the family business and was heading the operations for the same
  • Assisted in sales and closure of consignments.

Executive (F&B)

The Carlton
Kodaikanal
05.2005 - 08.2007
  • Joined the hotel as a waiter, was given the opportunity as Hotel Operational Trainee in just 3 months
  • Underwent training for a period of one year at the end of which was promoted as F&B Executive
  • As F&B executive efficiently handled the Food and Beverages department under the supervision of the Resident Manager
  • Co-ordinated with all department to ensure the smooth operational functioning of the F&B Team
  • Also built strong public relation skills during this tenure.

Education

Skills

  • Office Hub Management
  • Business Growth and Development
  • Problem Management
  • Technical Resource Management
  • Operational Management
  • Staff Management and Training
  • Resource Planning
  • Hotel Management (Food Production, F&B Service, Housekeeping, Front Office Management, Accounts and Stores Management, Personnel Management, Vendor Management, Security)
  • Co-Work Hub and Community Management
  • Customer Service
  • Cleanliness and Safety
  • Hiring and Training
  • Food, Beverage, and Labor Objectives
  • Communication and Guest/Employee Relation Skills
  • Proactive Attitude
  • Leadership
  • Organizational and Time Management Skills
  • Logistics Management
  • Maintenance Management
  • Account Management
  • Business Growth and Sales
  • Goal Setting
  • Food Quality Standards
  • Manpower Management
  • Sales and Marketing
  • Team Management
  • Procurement and Payments
  • Professionalism and Service
  • Public Relations
  • Problem Solving
  • Time Management
  • Following Complex Instructions
  • Goal Orientation
  • Positive Attitude
  • Effective Communication
  • English Language Proficiency

Workshopstrainingprogramsattended

  • One year Training as Hotel Operational Trainee in The Carlton, Kodaikanal
  • Management Training at Chenneys Gateway, Salem. (Oct'03- April'04) during which was trained on: Food Production, F&B Service (Comprehensive), House Keeping, Front Office & Reservations, Accounts &stores, Personnel Management, Security
  • One month Food & Beverage training at Taj Fort Aguada Beach Resort. Goa

Personal Information

Date of Birth: 03/30/84

Languages

  • English
  • Hindi
  • Tamil
  • Kannada
  • Arabic (Beginner)

Timeline

Hub Manager

Innov8
04.2017 - Current

Area Manager

Asian Cuisine
09.2016 - 01.2017

F&B Manager

Cenneys Fortuna
10.2015 - 09.2016

Asst. F&B Manager

A.M.R Ever Green Hotels
01.2014 - 08.2015

Asst. Restaurant Manager

BERT's
08.2011 - 09.2013

F&B Supervisor

GRT Grand Estancia
09.2010 - 07.2011

Operations Head

Family Business
09.2007 - 08.2010

Executive (F&B)

The Carlton
05.2005 - 08.2007

SATHISH KUMAR RAJENDRAN