SATHISHKUMAR RENGASAMY
Coimbatore,TN
Summary
Dedicated IT Service Management professional with 12+ years of experience in various IT Domains. Skilled in working under pressure and adapting to new situations through hard work, attention to detail and excellent interpersonal skills. Motivated to learn, grow & excel in emerging technologies & best practices.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Service Lifecycle Manager
- Work cross functionally with various IT teams to govern ITSM processes & ensure agreed timelines are achieved.
- Owns & governs the process for onboarding of Applications, Infrastructure CIs such as servers, database, storage & network devices & provide sign-off to move to BAU.
- Review Service Retirement plans & work with business and application teams to retire the applications, archive data, remove the application's interfaces, decommission and release software and infrastructure components.
- Work with Service Now team & technical leads for proper integration of tools to maintain data accuracy & maintain CMDB Compliance score to the maximum.
- Perform regular audits on CMDB information & commit to improve CI Completeness & Correctness via SIP activities.
- Identify the opportunities for Service Catalog Automation & introduce new Catalogs for recurring activities to reduce manual efforts.
- Track the Orphan & Unused devices to reclaim the capacity & reuse the storage for new projects as a cost saving initiative.
- Work closely with Service Now & Business analysis team for enhancements & automate workflow to fix pertaining issues with CI discovery & update.
- Liaise with Technical architects on End of Support devices to identify the road map & initiate migration or decommission activities via Change Requests.
- Played as Project Manager role for internal projects such as Firmware upgrades, migration, consolidation & right sizing projects.
- Third Party Vendor management for Hardware Assets & ensure to track, measure and evaluate performance of External Vendors through periodical reviews.
- Conducting regular workshops/roadshows to bring process awareness among IT teams.
Onsite Transition Coordinator
Sun
- For Distributed Command Center team in Singapore.
- Played a key role in implementing Follow-the-, Operations across Citi Command Centers in Singapore/Warsaw/Texas & mentoring the Level 1 team for BAU activities.
- Liaise with L2/L3 & automation team to identify & automate Level 1 routine tasks.
- Providing inputs to automate resolution low priority incidents for reboot, CPU, memory and drive space issues via Runbook Automation.
- Implementing changes to fix hardware failures for servers by coordinating with Third party vendors like HP, DELL and Data center teams across the globe.
- Managing the Password repository and approving/releasing the Privileged password to users for Windows/Unix servers.
SERVICE ANALYST
AstraZeneca India Private Ltd
Chennai
11.2015 - Current
TRANSITION COORDINATOR
Wipro Technologies Ltd
Chennai, Singapore
10.2013 - 09.2015
SYSTEM ANALYST
HCL Technologies Ltd
Chennai
11.2010 - 08.2013
- Incident investigation and diagnosis, identifying the impact of incidents and take incident resolution actions to restore service to customers.
- Hosted Bridge calls for P1/P2 incidents, engage required support teams & business, send periodically updates to stake holders until resolution.
- Create & Follow up for Problems with support teams for RCA, provide permanent fix.
- Change coordinator for Infra teams to raise Changes, represent CAB meetings and drive the Change till successful implementation.
- Managed monthly patching schedule & installed updates for Windows servers including Cluster Servers, Pyramid Servers.
- Scheduling and monitoring of batch jobs using tools like TWS & Redwood.
- Troubleshooting Backup and Batch job failures and escalate to next level when required.
MONITORING TECHNICIAN
Nokia Siemens Networks Ltd
Chennai
10.2009 - 11.2010
- Monitoring & troubleshooting of GSM Network elements, Switches and Routers.
- Analyze the issues & worked with Transmission team & local Site support to fix the issue.
- Logging cases with Emergency Care team for critical outage and working with them until resolution and prepare Root Cause Analysis.
- Escalating severity issues to Circle heads and communicate updates to Business users.
- Preparing daily & weekly reports for Customers and analyzing Outage and NW Health.
Education
Bachelor of Computer Applications -
University of Madras
Diploma - Electrical and Electronics Engineering
Tamilnadu Polytechnic College
Skills
Service management
Lifecycle Management
Configuration management
Change management
Asset Management
Vendor / Supplier Performance Management
Continuous Improvement
Certification
Certified ITIL V4 Foundation, Axelos
Timeline
Certified ITIL V4 Foundation, Axelos
10-2021
PMI-ACP Certification Training
11-2018
Certified PRINCE2 Foundation, Axelos
08-2017
SERVICE ANALYST
AstraZeneca India Private Ltd
11.2015 - Current
TRANSITION COORDINATOR
Wipro Technologies Ltd
10.2013 - 09.2015
SYSTEM ANALYST
HCL Technologies Ltd
11.2010 - 08.2013
MONITORING TECHNICIAN
Nokia Siemens Networks Ltd
10.2009 - 11.2010
Service Lifecycle Manager
Onsite Transition Coordinator
Sun
Bachelor of Computer Applications -
University of Madras
Diploma - Electrical and Electronics Engineering
Tamilnadu Polytechnic College