Sathish Kumar R S
Key Account & Operations Manager
Chennai
Summary
Collaborative Key Account & Business Development Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Business Development Manager
OYO Hotels & Homes Pvt Ltd
01.2025 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Operations & Portfolio Manager
Dtwelve Spaces Pvt Ltd (Stanza Living)
1 2023 - Current
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Mentored team members in developing their skills and advancing their careers within the organization.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Collaborated with sales and product teams to address customer success objectives.
Key Account Manager
Leadership Boulevard Pvt Ltd
09.2021 - 01.2023
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with clients to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Worked independently with minimal supervision.
Area Business Manager
ORAVEL STAYS PVT LTD
07.2018 - 09.2021
- Maximizing the GMV while delivering great Customer Experience.
- Managing portfolio of OYO properties ~ 35-45 properties
- Ensuring correct occupancy by performing checks for revenue.
- Checking availability on daily basis.
- Property Brilliance: Auditing and performing quality checks by property visits and checking room level infrastructure and amenities.
- Checking kitchen inventory & toiletry stocks and ensuring timely replenishment.
- Service Excellence: Training OYO staffs towards processes adherence and hospitality
- Owner Engagement: Meeting owner and engaging in periodic service reviews
- Guest engagement: Ensuring a great customer experience and minimize customer escalations
- Revenue Management: Providing inputs to Pricing team about local events
- Managing, monitoring and developing a team of Front Office Executives and Hotel Managers.
Project Manager
LLM APPLIANCES PVT LTD
11.2016 - 06.2018
- Planning and managing logistics, warehouse, transportation and customer services.
- Directing, optimizing and coordinating full order cycle.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Negotiating contracts and packages.
- Working with accounting and management team to set marketing budgets, monitor spending, and processing payroll and other expenses.
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
- Overseeing special projects and tracking sales progress towards company goals.
Station Manager
GROFERS INDIA PVT LTD
06.2015 - 11.2016
- Handling all facets of sales operations for Grofers in Chennai. Hired and managed a team of Delivery executives and shoppers.
- Achieved 97% timely delivery of carts in Chennai and reduced the cost on multiple expenses.
- Built strategies to minimize fulfillment issues and to minimize delayed carts.
- Achieved sales targets of both primary and secondary.
Operation & Admin Supervisor
PARVEEN TRAVELS PVT LTD
02.2015 - 05.2015
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
Warehouse Executive
ALPINE ENGINEERING PTE LTD
11.2012 - 11.2014
- Maintaining store and materials.
- Maintaining records for inward and outward materials.
- Proper service and maintenance of electro mechanical equipment’s.
- Maintaining 0 Accident safety record.
- Implementing and following HIRA Safety standards.
Logistics Executive
VEEKAY PIPES PVT LTD
08.2010 - 11.2012
- Co-ordinating the distribution of materials
- Minimizing the costs of storing and transporting goods
- Maintaining the business relationship with third party vehicle owners
- Planning and execution of delivery vehicles
- Periodical maintenance checks of vehicles Maintaining vehicle records such as RC, Insurance,
- Pollution certificate etc
- Odometer analysis and reports.
Education
Bachelor of Computer Applications -
Janardan Rai Rajasthan Vidyapeeth University
Udaipur, Rajasthan 07.2015 - 04.2018
MBA - General
Loyola College
Chennai 10.2022 - Current
Skills
Team Management Sourcing
Business Development
Territory Management
Key account management
Operation Management
Certification
Fundamentals Of Digital Marketing
Timeline
Business Development Manager
OYO Hotels & Homes Pvt Ltd
01.2025 - Current
MBA - General
Loyola College
10.2022 - Current
Customer Service
04-2022
Key Account Manager
Leadership Boulevard Pvt Ltd
09.2021 - 01.2023
Fundamentals Of Digital Marketing
04-2020
Personal Hygiene & Body Language (Soft Skills)
11-2019
Area Business Manager
ORAVEL STAYS PVT LTD
07.2018 - 09.2021
Project Manager
LLM APPLIANCES PVT LTD
11.2016 - 06.2018
Bachelor of Computer Applications -
Janardan Rai Rajasthan Vidyapeeth University
07.2015 - 04.2018
Station Manager
GROFERS INDIA PVT LTD
06.2015 - 11.2016
Operation & Admin Supervisor
PARVEEN TRAVELS PVT LTD
02.2015 - 05.2015
Warehouse Executive
ALPINE ENGINEERING PTE LTD
11.2012 - 11.2014
Logistics Executive
VEEKAY PIPES PVT LTD
08.2010 - 11.2012
Operations & Portfolio Manager
Dtwelve Spaces Pvt Ltd (Stanza Living)
1 2023 - Current
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