Sathishkumar viswanathan
Chennai
Summary
General manager with extensive experience in strategic planning and customer relationship management, driving improvements in service delivery and operational efficiency.
Overview
26
26
years of professional experience
Work History
General Manager
Marudhar Mishri Motors Llp
Chennai
11.2025 - Current
- Developed and implemented strategic business plans to enhance market presence.
- Oversaw daily operations, enhancing workflows and service delivery efficiency.
- Conducted regular meetings with senior management to review progress against objectives.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Trained employees on policies and procedures to ensure compliance and efficiency.
- Maintained vendor relationships, securing optimal pricing for supplies and materials.
- Identified service bottlenecks and implemented corrective actions to reduce delays.
- Monitored vehicle hold status across multiple locations to ensure timely resolutions.
Service Head
M/S JSP 4Wheelers Pvt Ltd.
Bangalore
03.2021 - 10.2025
- Delivered detailed insights on JSP Auto Core Pvt Ltd, enhancing customer understanding of Ford and Kia offerings.
- Received the Best Performance Award for RSA and EW for the 2023-24 period, recognizing exceptional service and sales.
- Recognized as the top performer for Extended Warranty sales in the South 1 region for 2023 and 2024.
- Developed strategies aimed at improving workforce retention amidst ongoing challenges in manpower attrition.
- Outlined operational processes at JSP Auto Core Pvt Ltd, facilitating improved service delivery for Ford and Kia customers.
Service Head
M/S Akash cars pvt ltd
Hosur
03.2018 - 02.2021
- Company Overview: A Leading Automobile dealership in Hosur market particularly those that feature popular brands such as Ford.
- Achieved high customer satisfaction by delivering personalized service and addressing individual customer needs.
- Ensured delivery of quality service in all customer interactions.
- Provided comprehensive customer care to address inquiries and issues.
- Implemented customer retention strategies, enhancing loyalty and repeat business.
- Identified and pursued marketing opportunities, resulting in increased sales and brand visibility.
- Executed service reception procedures to streamline customer check-in.
- Monitored service appointment rate to optimize scheduling efficiency.
- Evaluated customer market share to identify growth opportunities.
Service Manager
M/S Himavasini Motors Pvt Ltd.
Hosur
08.2015 - 02.2017
- Oversaw daily operations of service department at Himavasini Motors.
- Managed customer inquiries and resolved service-related issues effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Service Manager
M/S Susee Hyundai Pvt Ltd
Vellore
06.2010 - 02.2012
- Managed team of service professionals, cultivating a culture of excellence and driving customer satisfaction.
- Resolved escalated customer complaints with tact and professionalism, enhancing client relationships.
- Analyzed customer feedback to identify areas for improvement and implement necessary changes.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Planned staff activities to meet operational demands.
Sr.Service Engineer
M/S Saud Bahwan Automotive Pvt Ltd
Muscat
04.2007 - 10.2009
- Company Overview: Supported diverse operations in automotive, construction, real estate, and travel sectors across Oman.
- Achieved service marketing excellence award for outstanding contributions to service marketing initiatives.
- Saud Bahwan Group is a privately held corporate house in Oman that operates in many industries, including automotive, construction, real estate, and travel. The group has a nationwide presence in Oman.
Service Advisor
M/S Trident automobile Pvt ltd
Bangalore
06.2000 - 04.2007
- Company Overview: Delivered first Santro on October 18, 1998, marking milestone as first authorized Hyundai dealer in Bangalore.
- Recognized in 2007 for achieving outstanding sales performance in extended warranty products, contributing to dealership revenue growth.
- Trident Hyundai's journey towards becoming a successful Hyundai dealer in Bangalore started when we delivered the first Santro on October 18, 1998. As the first authorized Hyundai dealer in Bangalore.
Education
Bachelor of Engineering - Mechanical Engineering
Sri Nandhanam College of Engineering And Technology
Tamil Nadu04-2014
Diploma in Automobile Engineering - Automobile Engineering
Tirupattur Polytechnic
Tirupattur, Tamil Nadu, India01-2000
Skills
- Customer relationship management
- Strategic planning
- Leadership decision-making
- Team building
- Business compliance
- Problem solving
- Communication skills
Websites, Portfolios and Profiles
- https://www.linkedin.com/in/sathishkumar-viswanath
Languages
Tamil / English / kanada / Malayalam / Arabic
Personal Information
Training
- Service Management Training, 2016-04-01, Tata Motors Ltd, CVBU-Pune
- Advance Business Excellence Training, 2009-02-01, Saud Bahwan Automotive LLC, Muscat
- Service Excellence Training, 2008-01-01, Saud Bahwan Automotive LLC, Muscat
- Service Advisor Training program, 2006-09-01, Trident Hyundai, Bangalore
- Basic, MPFI tech & Diagnostic Training, 2002-01-01, ABT Pvt Ltd, Chennai
Timeline
General Manager
Marudhar Mishri Motors Llp
11.2025 - Current
Service Head
M/S JSP 4Wheelers Pvt Ltd.
03.2021 - 10.2025
Service Head
M/S Akash cars pvt ltd
03.2018 - 02.2021
Service Manager
M/S Himavasini Motors Pvt Ltd.
08.2015 - 02.2017
Service Manager
M/S Susee Hyundai Pvt Ltd
06.2010 - 02.2012
Sr.Service Engineer
M/S Saud Bahwan Automotive Pvt Ltd
04.2007 - 10.2009
Service Advisor
M/S Trident automobile Pvt ltd
06.2000 - 04.2007
Bachelor of Engineering - Mechanical Engineering
Sri Nandhanam College of Engineering And Technology
Diploma in Automobile Engineering - Automobile Engineering
Tirupattur Polytechnic