SATHISH KUMAR V M
Chennai
Summary
Obtain a demanding and accountable role where I may apply my fullest knowledge and skill set.
Completely 16.3 years of experience, including 10 years as a senior associate, 2.3 years as an assistant manager of customer care, and 4 years as an administrator
Overview
12
12
years of professional experience
Work History
Asst.Manager in Customer Care Support
Wondersoft Pvt Ltd.
Chennai
01.2022 - Current
- Provide ticket support for individual Retail stores with team of 8 members
- Provide regular product training to team members and conduct regular reviews
- Understanding the client requirements and provide the support
- Understanding the client requirements, which is not available, provide the alternate options
- For product bug, raise a ticket and following with bug tracking tool (redmine)
- Conduct the Immediate & weekly meeting to fix the bug ticket based on the priority
- Collect the new Features / Enhancements and discuss with development/Business team/Product management on every week
- Analyze ticket history bug / enhancement / support for reduce support and improving products
- Handling basic network and printer related support
- Migration of other software to wondersoft with tool
- Migration of other software to wondersoft without tool through Backend (SQL Queries)
- Trouble shooting the Shopaid application
- Installation of varies SQL 2008/ 2012/ 2019
- Database Suspect recovery and handling the data moving from Database to database (Manual)
- Design the Print using tool (Dos / windows)
- Configuration of Barcode & weighing machine
- Configuration & support for Mobile Apps (Shopaid mobile / Smartboss)
- Provide the product training to clients.
Associative Support
Wondersoft Pvt Ltd
Chennai
01.2012 - 12.2021
Administrator
Fiitjee
Chennai
Education
Bachelor of Computer application -
Tamil Nadu Open University
Chennai05-2011
Higher Secondary School
Chennai05-2002
Secondary School Leaving Certificate
Chennai05-2000
Skills
- SQL Backend Queries
- Varies SQL Server Installation
- Operating System Installation
- Network Configuration
- Printer Configuration
Communication
Sathish Kumar V M
No:5, SMS NAGAR
Urapakkam
Chennai, 603210,
Personal Information
- Date of Birth: 02/10/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Tamil
- English
- Hindi (Speak)
Disclaimer
I hereby declare that all the above details are true to the best of my knowledge.
.
Timeline
Asst.Manager in Customer Care Support
Wondersoft Pvt Ltd.
01.2022 - Current
Associative Support
Wondersoft Pvt Ltd
01.2012 - 12.2021
Administrator
Fiitjee
Bachelor of Computer application -
Tamil Nadu Open University
Higher Secondary School
Secondary School Leaving Certificate
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