Coordinate with customers for registration of ATS and Sale Deed.
Follow up for Payment/Collections from customers.
Inter-departmental coordination.
Site visits for the respective project to assess progress from the customer s perspective.
Ensure customer s units are handed over to their satisfaction as per SOP.Prepare reports like ageing, query analysis etc.
Ø Effectively managed customer relationships through consistent communication, understanding their needs, and providing tailored solutions.
Ø Conducted property viewings, showcasing units to potential buyers, and addressing inquiries promptly.
Ø Maintained accurate documentation of property listings, contracts, and client interactions using CRM software.
Ø Assisted in the coordination of property inspections, appraisals, and closing processes.
Ø Implemented strategies for collection maintenance, ensuring timely payments and resolving any billing discrepancies.
Ø Collaborated with internal teams such as sales, marketing, and finance to streamline processes and enhance customer satisfaction.
Ø Maintained organized files and records, ensuring easy retrieval of important documents.
Ø Assisted in the preparation of marketing materials for property listings and promotional campaigns.
Ø Coordinated property showings and open houses, providing assistance to both agents and clients.
Ø Handled incoming inquiries from prospective clients, providing information about available properties and scheduling appointments.