Sathiya Govindharaj

Operations Manager
Dvara E Dairy Solutions Pvt Ltd (2020 Mar-Present)
Manager - Operations & Customer Support
Dairy Fintech | [Years of Employment] – Present
• Led customer support operations to ensure seamless service delivery and resolution of queries related to loan and insurance underwriting.
• Managed end-to-end platform development coordination, collaborating with engineering teams to optimize underwriting and operational workflows.
• Spearheaded testing and project implementation for innovative solutions, including Muzzle ID creation for cattle loan underwriting.
• Ensured compliance with financial and regulatory standards, overseeing invoice processing and reporting.
• Drove cross-functional collaboration, aligning teams across business, legal, and technical domains to streamline operations.
• Developed and executed customer engagement campaigns, improving awareness and adoption of fintech services.
• Publishing MIS on the Business progress and Customer outreach for each campaigns and CRM MIS
• Led customer support operations for microfinance clients, providing guidance on loan products and repayment processes.
• Managed a team responsible for addressing customer queries, resolving issues, and ensuring high levels of client satisfaction.
• Collaborated with internal teams to improve operational efficiencies and streamline communication with clients.
• Developed content and tools to support customer education and engagement with financial products.
• Managed partnerships and coordinated activities to enhance service delivery across the business.
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• Managed budgets and resources effectively in the Microfinance Federations for 4 Districts, ensuring optimal utilization of funds and manpower for project success to the tune of 50 Crores of Loan Outstanding with NIL OD.
• Evaluated project performance metrics post-completion to identify areas of improvement for future endeavors and Facilitated various State and District level Financial Literacy and Digital Financial Literacy programs of Banks like RBI, NABARD and KCCB
• Maximized use of available resources by allocating tasks efficiently amongst team members based on individual strengths.
• Presented progress reports to senior management, providing transparency on project status and facilitating informed decision making.
• Guided and trained over 1000 women leaders on building people’s organization for different cause